# Hotel Operations ManagerCantaloupe MonterreyPart of Cantaloupe ResortBaton Rouge, LAPosted 8 months ago$50,000 - $80,000/yearFull-time## About the RoleCantaloupe Monterrey, a distinguished 4-star hotel in Monterrey, is seeking an experienced Hotel Operations Manager to lead day-to-day hotel operations, ensure exceptional guest experiences, and maintain high standards across all departments. The successful candidate will have a proven management background in upscale hospitality, strong operational and financial acumen, and a hands-on leadership style. This role requires someone who can balance guest satisfaction, staff development, and cost-control while promoting the hotel's brand and service standards.The Hotel Operations Manager will work closely with department heads (front desk, housekeeping, food & beverage, maintenance) to optimize processes, implement service improvements, and drive revenue and profitability. This is a full-time, on-site management role that requires flexibility to cover varied shifts, weekends, and occasional night duties. Prior management experience in a 4-star hotel or comparable property is a must.## What you'll do* Oversee daily operations of front office, housekeeping, and food & beverage to ensure consistent high-quality guest services* Recruit, train, mentor, and schedule department supervisors and staff to meet service and performance standards* Manage departmental budgets, control costs, and support revenue initiatives to meet property financial targets* Handle guest recovery and escalated guest issues promptly and professionally to maintain satisfaction and loyalty* Implement and enforce hotel policies, safety procedures, and compliance with local regulations* Coordinate with sales and revenue teams on room inventory, group arrivals, and special events to optimize occupancy and ADR* Prepare operational reports, analyze KPIs, and recommend improvements to enhance efficiency and guest experience## What we're looking for* Minimum 3-5 years of progressive hotel management experience, preferably in a 4-star property* Strong leadership and team development skills with proven experience managing multi-department staff* Budgeting and P&L management experience with ability to analyze financial reports and control costs* Excellent guest service and conflict-resolution skills with a track record of handling escalations* Operational knowledge of front office, housekeeping, and F&B processes and standards## Nice to have* Fluent or conversational Spanish and English to support our local and international guests* Experience with hotel property management systems (e.g., Opera, Cloudbeds) and POS systems* Certified Hotel Administrator (CHA) or similar hospitality management certification* Previous experience managing special events or conference services in a hotel setting### Ready to apply?Job TypeFull-timeSalary$50,000 - $80,000/year#J-18808-Ljbffr