Req ID: We are seeking a Patient Portal and Technical Support Service Desk Associate to join our healthcare team. This role involves providing comprehensive support for patient portal applications and technical assistance to users. The candidate must be shift‑flexible, covering nights, weekends, and holidays, in a 24x7x365 call‑center environment. Job Responsibilities Respond to incoming patient and user calls regarding portal access, workflow issues, application errors, and functionality. Provide high‑quality customer service through adherence to scripts, workflows, and corporate policies. Escalate complex technical and application issues to the appropriate teams. Suggest improvements to the patient experience and deliver exceptional service to all callers. Maintain a quiet, private workspace with high‑speed wired internet; keep a working cell phone for manager communication and two‑factor authentication. Stay in the phone queue for an 8‑10 hour period with scheduled breaks and read alerts on screen throughout the shift. Basic Qualifications Bilingual (speaking & writing) in a specified language. 1 to 3 years of customer‑service experience, preferably in a contact‑center or medical setting. Experience analyzing and solving customer problems. Clear communication of technical information to non‑technical users. Strong organizational skills and attention to detail. High school diploma or equivalent. Preferred Skills Experience in a call‑center environment. Service‑oriented philosophy in all interactions. Effective communication and interpersonal skills. Proficient typing and English language skills (spoken and written). Active listening and needs analysis to determine proper action. Ability to work efficiently in a fast‑paced environment. NTT DATA Services is an equal‑opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran status, sexual orientation, gender identity, or any other class protected by law. Accommodations will be made on a case‑by‑case basis. For assistance, email #J-18808-Ljbffr