HRSD Developer Sr and Administrator JD ServiceNow Developer Principal Duties and Responsibilities: Experience with technical ServiceNow components such as: business rules, client scripts, UI policies and actions, UI pages and macros, script includes, catalog items, workflows, web services, reports, etc. Experience administering, configuring, developing, and customizing ServiceNow and related integrations. Knowledge of ITIL principles and experience applying ITIL guidance to IT service. Provide ServiceNow Administration and Functional/Development Support to users across the Organization. Provide timely support to user queries and troubleshoot production issues. Perform Systems Integration Testing and manage/coordinate user acceptance testing. Creation of technical and functional documents for ongoing maintenance items and projects. Experience working or developing with programming languages such as HTML5, CSS3, JavaScript and JavaScript APIs, client and server-side scripting, ServiceNow APIs, Web Services. Proficiency with HTML, JavaScript-AngularJS, XML, AJAX, Jelly, CSS, SOAP, REST, and other ServiceNow components such as Service Catalog, HR Service Delivery, HR Case Management, Flow Designer, Advanced Work Assignment, Service Portal, Knowledge, and Agent Workspace. Expertise with programming using JavaScript. Workflow / Flow and Approval configuration. Integration using Web Services (SOAP/REST) and Data sources (JDBC, SFTP). SSO Integration. Knowledge on Orchestration for automating workflows. Excellent knowledge of ServiceNow Best Practices and ongoing knowledge of latest ServiceNow features. Ability to troubleshoot technical/application problems. Qualifications / Required Skill Business Knowledge and Skills Understanding of ITSM/ServiceNow best practices Technical Skills Minimum 6 years of ITSM, Service Catalog or HRSD administration experience in an enterprise environment with ServiceNow experience and/or ServiceNow System Administrator Certification a plus. Implementation of HR Service Delivery, HR Services and Case Management, Advanced Work Assignment, Chat, Service Level Management, Service Catalog Management, Service Portal, Knowledge Management, Integrations. Expertise with programming using JavaScript. Workflow/Flow and Approval configuration. Integration using Web Services (SOAP/REST). Integration using Data sources (JDBC, SFTP). SSO Integration. Knowledge on Orchestration for automating workflows. Excellent knowledge of ServiceNow Best Practices and ongoing knowledge of latest ServiceNow features. Ability to troubleshoot technical/application problems. Other Prior training/certifications for supported applications are preferable. Ability to work with end users, technical staff and management as necessary. Needs to work under pressure and meet deadlines. Strong documentation and verbal/written communication skills. Strong multi-tasking and analytical skills. EEO Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. #J-18808-Ljbffr