Network Voice Engineer (Unified Communications & Collaboration) The Voice Engineer is responsible for implementing, administering, and supporting enterprise voice and unified communications (UC) platforms across voice, video, messaging, meetings, and mobility services. This role requires strong hands‑on experience with modern voice technologies and the ability to troubleshoot, manage, and optimize production environments. The role will work closely with distributed engineers, customers, and cross‑functional IT teams to deliver stable, secure, and high‑quality voice services. (On‑Prem or Remote position) General Responsibilities Support day‑to‑day operations, administration, and maintenance of voice and UC platforms Implement voice solutions in on‑prem, cloud, and hybrid environments Troubleshoot voice, video, messaging, and endpoint issues Participate in UC migration and deployment projects Monitor service performance, quality, and availability Maintain accurate system documentation and diagrams Assist with patching, maintenance windows, and upgrades Collaborate with networking and security teams on UC‑related initiatives Provide customer and end‑user support for voice services Participate in problem resolution and root‑cause analysis Follow change management and ITSM processes Core Technical Responsibilities Voice & Call Control Platforms: Cisco Unified Communications Manager (CUCM) SIP Trunking and PSTN connectivity Strong knowledge of voice solutions including H.323, MGCP, SIP, SCCP protocols, codecs (G.711, G.729, etc.) and digital/analog telephony Voice gateways, SBCs, and Emergency Responder QoS support for voice workloads Microsoft Teams collaboration & meetings Cisco Webex Suite Video conferencing endpoints Messaging & Unified Communications Presence, IM, and collaboration tools Security & Identity RBAC and identity access controls Integration with Azure AD / O365 Optional Experience (plus) ServiceNow (ticketing tool) Variphy IR (Integrated Research) monitoring tool Informast – familiarity with multicast Phoneview ESX V-Center Veeam Cabling and punch‑down tools / Fluke testers Qualifications Education: Bachelor’s degree preferred or equivalent experience ITIL / ITSM familiarity preferred Experience: 3–5 years supporting enterprise voice or UC environments Experience in enterprise or MSP environments preferred Strong troubleshooting and customer service capability Experience supporting Cisco or similar technologies; Microsoft & Zoom preferred. Professional Skills Fluent English language skills required: verbal and written communication Self‑motivated and disciplined Strong investigative and analysis skills Strong technical and process design and implementation skills Strong communication and presentation skills along with the ability to work in a highly collaborative environment Strong customer focus and ability to manage customer expectations #J-18808-Ljbffr