English Level: B2+ (Upper-Intermediate or higher) We are looking for a Tier 1 Workday helpdesk resource. Primary duties will be around EIBs and reassigning user-based security roles, the candidate will manage around 80% of all tickets. Responsibilities Act as first point of contact for Workday-related support requests via ServiceNow ticketing system. Provide guidance on basic navigation, functionality, and troubleshooting with Workday HCM skus. Assist users with password resets, login issues, and general system access problems. Document and track all inquiries in the helpdesk system, ensuring timely resolution and follow up. Escalate unresolved or complex issues to Tier2 support or Workday functional teams. Maintain knowledge base articles and FAQs for common Workday issues. Ensure compliance with company policies and data security standards when handling sensitive information. Must Haves 2+ years experience supporting Workday HCM Benefits Major and minor medical insurance benefits that include coverage for spouse and children, as well as support for medical expenses. Life insurance Savings fund Christmas Bonus Wellness & cultural support programs Discounts on graduate programs at universities like Tec de Monterrey and UAG #J-18808-Ljbffr
Workday Helpdesk
LAUNCH CONSULTING GROUP
región centro jalisco, región centro jalisco
Publicado hace 19 días
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