Help AutoZone’s stores with quick procedural and eHire questions or issues, providing information and seeking solutions regarding day‑by‑day store tasks. Support stores by providing superior service through proper ticket documentation and prompt communication response. Provide assistance regarding RPM and Learning Garage issues (escalations to IT or other departments may occur during the process). RESPONSIBILITIES 50% Diagnoses, troubleshoots, and verifies eHire issues; aids with store procedure questions or issues through fast and prompt communication response. 20% Provides information and seeks solution regarding the eHire hiring process through eHire's applicant system. 10% Works incoming emails (Contingency letters and internal escalations to other departments). 10% Handles RPM issues (Hierarchy updates, provides new SMs with worksheets for AutoZoners with recent movements/transfers, promotions, etc.) for completing RPM/Bonus cycle tasks. 10% Provides Team Leaders and Workforce with feedback on re-occurring calls. REQUIREMENTS Level of formal education: Some high school. Area of study: Computer Science. Years of experience: 6 to 12 months. Type of experience: Customer Service, Technical Support. Technical Skills: Fluent in English and Spanish. Other/preferred: Portuguese is desirable. AutoZone, and its subsidiary, ALLDATA, are equal opportunity employers. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other legally protected categories. #J-18808-Ljbffr