Involves the completion of administrative tasks and coordination relating to the front-line operation which may include data entry, ramp activities, sort activities, trace activities, despatch activities and local customer service. While operational tasks may be part of these roles, the majority of time is spent on office-based activities. Lead or Senior Level Responsibilities Handle escalated or more complex issues Coordinate team activities or those of agency contract staff Support supervisor or manager activities Support design, review, and implementation of processes and procedures General Job Description Researches, resolves, and answers customer inquiries on service failures and billing problems applying customer relations policies Monitors batches of airway bills manifestation, and ensures duty and tax paperwork submitted for invoicing in a timely manner Issues credits/debits to customer accounts as warranted Maintains management and related departments updated on new, crucial and recurring problems Verifies accuracy of customer invoices and mails them out Keeps accurate, organized, and updated records of invoice registries, duties and taxes, airway bills, customer files, and other related paperwork Prepares cash receipts and bank deposits Ensures 100% daily billing (internal FedEx-Bso) Generates reporter for daily reimbursement to FedEx internal AA; generates RODr reports Generates reports for billing collection BSO same day collection Application collections system ORACLEAR.GCCS application May be required to perform other duties as assigned Minimum Requirements Minimum Education High School Degree/Equivalent Minimum Experience Three (3) years experience in Billing or Accounts Receivable and/or 18 months experience as a Billing Clerk Minimum Required Skills Excellent customer service and communications skills (oral and written) Clear and articulate speaking voice Light typing (35 WPM) and experience operating a CRT Word-processing and spreadsheet experience a plus Fluent in English #J-18808-Ljbffr