Faites un pas en avant et laissez-vous surprendre par Edenred. Chaque jour, nous fournissons des solutions innovantes pour améliorer la vie de millions de personnes, en connectant les employés, les entreprises et les commerçants dans le monde entier. Nous savons qu'il y a des centaines de façons pour vous d'évoluer. Avec nous, vous développerez vos compétences dans un environnement multiculturel, stimulant et dynamique.**Osez rejoindre Edenred et préparez-vous à vous épanouir dans une entreprise internationale qui vous offrira des opportunités infinies.**La méritocratie fait partie de notre ADN.Chez Edenred, nous reconnaissons, recrutons et développons tous les talents.Venez comme vous êtes, dans le respect de votre singularité et contribuer à l'aventure Edenred avec nous.Nous nous engageons à prévenir toute forme de discrimination et à proposer à tous nos candidats des opportunités égales indépendamment de leur genre et expression de genre, handicap, origine, croyance religieuse et orientation sexuelle ou tout autre critère.• 24/7 Monitoring & Response: Maintain constant visibility across monitoring tools, triaging and resolving alerts swiftly to prevent or minimise service disruption. • Incident & Major Incident Management: Take ownership of incidents from detection to resolution, ensuring clear, timely communication and accurate documentation. • Problem Solving: Identify root causes, implement permanent fixes, and contribute to the problem management process. • Change & Deployment: Support controlled software deployments, patching, and maintenance activities in coordination with global teams. • Knowledge Management: Maintain up-to-date, high-quality documentation and contribute to training content to strengthen team capability. • Collaboration: Act as the operational bridge between clients, internal departments, and technical teams to ensure effective communication and seamless resolution. • Continuous Improvement: Contribute to process and tooling enhancements, bringing forward new ideas to improve efficiency, quality, and team performance. • Coaching & Mentoring: Share knowledge and expertise with peers to build a stronger and more resilient Service Operations team.Core Skills & Experience (Essential): • Strong analytical and problem-solving skills with demonstrable ownership of incidents and outcomes • Technical competence in one or more of the following: • SQL: writing and debugging complex queries • Unix/Linux: command-line proficiency and troubleshooting • Java: ability to interpret and debug code at a basic level • Experience supporting complex, business-critical technical environments • Fluent English (written and spoken) • Proven experience managing client or stakeholder relationships in a fast-paced operationalCore Skills & Experience (Essential): • Strong analytical and problem-solving skills with demonstrable ownership of incidents and outcomes • Technical competence in one or more of the following: • SQL: writing and debugging complex queries • Unix/Linux: command-line proficiency and troubleshooting • Java: ability to interpret and debug code at a basic level • Experience supporting complex, business-critical technical environments • Fluent English (written and spoken) • Proven experience managing client or stakeholder relationships in a fast-paced operational context • Proficiency in Microsoft Office⸻ Desirable Technical Knowledge: • AppDynamics, Jira Service Desk, Confluence, OpsGenie • Citrix or similar remote access technologies • Degree (or equivalent experience) in Computer Science, Engineering, or related technical field ⸻ Personal Attributes: • Client-Focused: Demonstrates empathy, urgency, and professionalism in every interaction. • Detail-Driven: Uses data and evidence to guide decisions. • Collaborative: Supports and uplifts teammates through shared learning and mentoring. • Adaptable: Thrives in a fast-moving, high-pressure environment. • Proactive: Anticipates issues before they arise and seeks improvement opportunities. • Professional Communicator: Articulate and calm under pressure — written and verbal. • Resilient: Maintains a positive, composed approach when facing challenges.• SLA adherence and incident resolution performance • Ticket handling quality and timeliness • Client and internal stakeholder satisfaction • Accuracy and clarity of communication during incidents • Knowledge base contributions and usage • Demonstrated ownership, teamwork, and accountability**Apply now and Vibe with Us!**#J-18808-Ljbffr