Boldr – Technical Support Representative Overview Boldr is a B‑Corp focused on delivering world‑class client experiences. The Technical Support Representative provides hands‑on troubleshooting, feature explanations, and best‑practice guidance to customers, partners and colleagues. Responsibilities Install, modify, and repair computer hardware and software systems. Resolve tickets, troubleshoot technical and process issues, and maintain productivity. Test computer components for functionality and compatibility. Design and implement networks. Consult users to determine hardware and software needs; assist with orders. Train users through videos, manuals, and digital instruction. Perform software, network, and database performance tuning. Document updates and maintain knowledge base. Requirements Curious, authentic, analytical, and client‑focused. Experience in technical support (installing software, troubleshooting bugs). Intermediate knowledge of web‑based and mobile apps. Strong conflict resolution and communication skills. Native or near‑native written and spoken English. Proficient in troubleshooting, resource navigation, and documentation. Detail‑oriented, proactive, and able to work with minimal supervision. Nextiva – Technical Support Representative Overview Nextiva seeks analytical, diligent, and technically proficient support representatives who deliver excellent service and maintain relationships with customers. Responsibilities Provide daily support via technology systems, answering questions and resolving issues. Maintain hardware and software, install updates, and keep detailed records. Meet daily and monthly metrics for customer satisfaction and quality. Communicate professionally with users, colleagues, and management. Requirements English fluency (verbal and written). 2+ years of customer‑service or technical support experience. Hardware and networking knowledge preferred. High attention to detail and ability to follow troubleshooting procedures. Basic PC, Mac, Office knowledge. Bachelor’s degree preferred. Peek – Partner Support Representative Overview Peek hires friendly, self‑motivated representatives to support partners using the PeekPro SaaS platform. Responsibilities Respond to product and tech queries with clear, instructional messages. Participate in team meetings and share customer feedback with internal teams. Track ticket progress, meet monthly CSAT and QA targets. Requirements 2+ years of customer service or technical support experience. Full‑time availability, willingness to work 5 consecutive days. Excellent English communication skills. Patience, empathy, and ability to teach non‑technical users. Strong deductive reasoning and proactive mindset. Oracle SaaS Cloud – Post‑Sales Technical Support Engineer Responsibilities Support all SaaS cloud administrative activities. Handle environment refreshes, outages, and feature support. Provision and configure SaaS accounts, networks, and security. Collaborate with Cloud Operations and Development teams on resolution. Requirements BS in Computer Science or related field. 2+ years of SaaS product support or engineering. Technical support background with networking/database knowledge. Advantech – Presales Engineer Responsibilities Identify customer requirements and recommend suitable products. Develop detailed site reports and product specifications. Install, upgrade, and maintain systems. Provide training and support for customers. Requirements Bachelor’s degree in Electronics, Telecommunications, or IT. 5+ years of technical expertise. Programming proficiency (Python, C#, etc.). Excellent English communication. PosiTrace – Technical Support Specialist Responsibilities Provide telephone and online support for camera hardware and software. Diagnose, troubleshoot, and resolve technical issues. Document all support activities in ticketing system. Requirements 3–5 years in helpdesk or technical support roles. Linux operating system knowledge. Hardware and software troubleshooting skills. Bilingual English/Spanish communication. Generic Technical Support Role – Example Responsibilities Maintain response and resolution speed per SLOs. Handle tickets for technical and process issues. Document issue reports and preventative actions. Assist engineers in bug resolution. Requirements 5+ years of support experience and 24/7 environments. Advanced English proficiency (B2/C1). Strong customer service and communication skills. Knowledge of Linux/Unix, networking, Kubernetes, and APIs. #J-18808-Ljbffr