At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know and on LinkedIn, X, YouTube, and Facebook Inviting applications for the role of – Process Developer - Customer Service Representative, Insurance! A dedicated CSR for Insurance is committed to delivering top-notch service with a focus on providing exceptional care and support to policyholders, ensuring their needs are met and their experience is of the highest quality. Responsibilities Take customer service phone calls, Inbound voice channel and Outbound voice channel (minimally as required due to returned calls, drop calls, communication-related errors, and internal requests). Perform all tasks and responsibilities as per process guidelines and procedure Ability to multitask and navigate in various programs. Professional skills on the phone. Ability to foresee problems & communicate with management. Perform on metrics and targets - AHT, CSAT, QA and SL etc. Positive attitude towards process changes. Manage time effectively and be a team player with others. Comprehension of customer ask and attempt to first time resolution Abide to all code of conduct and policies Qualifications we seek in you! Minimum Qualifications High School degree diploma Advanced oral & written communication skills, good Reading Comprehension- English Language Demonstrate ability to provide excellent communication/customer service skills through excellent product, features/benefit and procedural knowledge Effectively listen, comprehend and ability to simplify and articulate clearly High on compassion and perseverance to deal with irritated and at critical condition customers Actively set your own goals and open to development feedback Preferred Qualifications/ Skills Experience in International Call Center Customer Service in insurance or financial area. Experience in Insurance products on Disability benefit and Annuity Experience in Long term care, Life, Property casualty/General insurance Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation Make an impact – Drive change for global enterprises and solve business challenges that matter Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Location Zapopan, Jalisco, Mexico Seniority level Mid-Senior level Employment type Full-time Job function Customer Service Industries Insurance #J-18808-Ljbffr