Operations Leader Location: Apodaca, N.L. Responsibilities Achieve or exceed customer(s) requirements by using in an efficient manner all the resources that report to him. (People & equipment) Achieve or exceed operational targets, such as scrap, OTD, productivity & quality, without exceeding the expected manufacturing costs. Response in a timely manner of any customer complaint or IAR issued to his area. He must lead a deep investigation for every complaint to detect root causes & avoid recurrence of the problems. Optimize the usage of overtime. Find ways, in conjunction with PLM, to increase margin of the account. Assure that the personnel that reports to him follow the guidelines & procedures requested by IS0 9000, TL 9000 & ISO 14000 systems. Reduce turnover within his team (hourly & non-hourly personnel). Develop a continuous improvement culture within his team. Also, he is responsible for maintaining best practices that give us competitive advantages. Define ramp up plans, when needed, and meet such plans in timely manner. Technical Knowledge Medium experience & understanding of passive fiber optic and / or copper telecommunications products Complete understanding of quality systems Extensive experience in problem solving, continuous improvement, customer satisfaction and quality control. Extensive experience on production matters, in special, enough experience in dealing with direct personnel. English Level B2. Experience 3+ years’ experience in any operational area, such as production, quality, planning or materials. Education A degree in Engineering. #J-18808-Ljbffr