Job Description: Senior Scrum Master – Delivery Management Position Title Senior Scrum Master – Delivery Management Location Guadalajara, Jalisco, Mexico Employment Type Full-Time Overview We are seeking an experienced Senior Scrum Master with strong Delivery Management capabilities to lead complex Agile programs and drive successful execution across cross-functional teams. This role requires a servant leader who not only facilitates Agile ceremonies but also actively manages delivery execution, stakeholder alignment, risks, dependencies, financial awareness, and continuous improvement initiatives. The ideal candidate has experience operating in enterprise‑scale environments, coordinating multiple Agile teams, and ensuring predictable delivery outcomes while fostering Agile maturity across the organization. Key Responsibilities Lead and facilitate all Scrum ceremonies including: Sprint Planning Daily Stand-Ups Sprint Reviews Sprint Retrospectives Backlog Refinement Sessions Coach teams on Agile principles, Scrum framework, and delivery best practices. Drive Agile maturity and continuous improvement initiatives across teams. Remove blockers and impediments impacting team productivity and delivery timelines. Promote a culture of accountability, collaboration, transparency, and ownership. Delivery Management Manage end-to-end delivery execution for multiple Agile teams or workstreams. Ensure timely delivery of features, enhancements, and releases aligned with business objectives. Track sprint progress, velocity, capacity, burn-down metrics, and delivery KPIs. Coordinate cross-functional dependencies between engineering, QA, product, architecture, infrastructure, and business teams. Proactively identify delivery risks and implement mitigation strategies. Manage release planning, roadmap alignment, and sprint forecasting. Support production readiness and deployment coordination activities. Drive predictable and high-quality delivery outcomes in fast-paced environments. Stakeholder & Communication Management Act as the primary liaison between technical teams and business stakeholders. Provide executive-level status reporting, delivery dashboards, and progress updates. Facilitate decision-making discussions and escalation management. Collaborate with Product Owners to ensure backlog prioritization aligns with business goals. Ensure alignment between project scope, timelines, resources, and delivery expectations. Project & Operational Oversight Monitor team performance, delivery health, and operational metrics. Support resource planning and capacity management activities. Ensure Agile governance standards and compliance requirements are followed. Assist with financial tracking, forecasting, and delivery reporting when required. Contribute to process optimization and organizational transformation initiatives. Required Qualifications Bachelor’s degree in Computer Science, Information Technology, Engineering, Business, or related field. 8+ years of experience in Agile project delivery, Scrum Master, or Delivery Management roles. Deep understanding of Scrum, Kanban, SAFe, and Agile methodologies. Proven experience managing cross-functional distributed teams. Strong knowledge of software development lifecycle (SDLC). Experience managing delivery risks, dependencies, and stakeholder expectations. Hands‑on experience with Agile delivery metrics and reporting. Required Technical & Tool Experience Jira administration and Agile board management Confluence Microsoft Project (preferred) ServiceNow (preferred) Smartsheet or similar project tracking tools Reporting and dashboard creation Preferred Skills Strong facilitation and conflict resolution skills Executive communication and presentation skills Ability to work in highly matrixed enterprise environments Strong analytical and problem-solving capabilities Ability to manage multiple priorities simultaneously Certifications (Preferred) Professional Scrum Master (PSM) SAFe Scrum Master or SAFe Agilist PMP Certification Success Metrics Sprint predictability and velocity consistency Reduction of delivery blockers and escalations Team Agile maturity improvement Release quality and operational stability Ideal Candidate Profile The ideal candidate is a highly organized Agile leader who combines Scrum facilitation expertise with strong delivery execution capabilities. They are proactive, metrics-driven, collaborative, and capable of operating effectively in complex enterprise environments while ensuring teams remain focused on delivering business value. NTT DATA endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here. #J-18808-Ljbffr