Join Our Team! We’re looking for motivated professionals ready to deliver outstanding client experiences and grow with us. Job Description Client service representatives manage client relationships and provide customer support. They may field customer inquiries, process documents, schedule appointments, and connect clients with other departments when needed. Key Responsibilities Regularly communicate with clients to request and review documentation related to the case. Communicate via phone call, email, and text with clients to gather required information to further qualify them for cases. Confirm that all clients are being reached on a consistent basis. Accurately file documents in the appropriate database with all required information and notes. Perform a variety of file maintenance tasks for electronic files in compliance with the firm's policies. This includes creating and retrieving files when necessary. Assist clients with the discovery phase of a case and provide pre-determined answers to their questions, refraining from providing legal advice. Other duties as assigned. Requirements Problem-solving mindset and critical thinking Empathy and ability to support clients in diverse situations Excellent organization, time management, and attention to detail Team player who can also work independently Tech-savvy with Microsoft Office (Word, Outlook, Excel) If you thrive in dynamic environments and enjoy making a real impact, we’d love to hear from you! #J-18808-Ljbffr
Client Service Representative
CP360
Monterrey, Monterrey
Publicado hace 4 días
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