At Rapido Solutions Group , we connect fast-growing U.S. companies with top global talent.From Guadalajara and León , we create career opportunities that bridge Mexico and the U.S. logistics industry. We value diversity, joy, and passion , fostering a dynamic workplace where people grow both personally and professionally. Our goal is to be the best place to work , offering wellbeing programs, social initiatives, and real career growth. Friday to Sunday 17:00-05:00Monday to Wednesday 06:00-15:00Wednesday to Friday 06:00-15:00Salary: $13,000 MXN / month gross About the position What You’ll Do Monitor active shipments, ensuring real-time tracking updates are accurate and visible in the system. Serve as the main point of contact for customers, carriers, and partners during afterhours support. Respond promptly to inquiries via phone, email, or chat, providing clear and professional communication. Troubleshoot transportation, tracking, or delivery issues and provide timely solutions. Escalate urgent or complex cases to the appropriate team when necessary. Document all interactions and ensure accurate follow-up for the next business day. Maintain service-level agreements (SLAs) and communicate delays or exceptions proactively. Collaborate with carriers to ensure on-time delivery and proactive resolution of disruptions. Support special projects or emergency situations as needed. Qualifications 6 months of experience in customer service, logistics, transportation, or related fields (afterhours or dispatch preferred). Strong English and Spanish communication skills (verbal and written). Excellent problem-solving and critical-thinking abilities. Ability to work independently and stay calm under pressure. Proficiency in tracking tools, CRM systems, and Microsoft Office / Google Workspace. Reliable internet and phone connection if working remotely. Core Competencies Customer-focused: Delivers exceptional service with empathy and clarity. Detail-oriented: Ensures accuracy in tracking and documentation. Proactive: Anticipates potential issues and takes action quickly. Reliable: Dependable during afterhours coverage, ensuring operational continuity. Team player: Communicates effectively with internal teams during handoffs. Why Join Us Opportunity to grow within a dynamic and fast-paced logistics environment. Multicultural and bilingual team. Competitive salary and performance-based growth. Career development and ongoing training. Benefits and Allowances Savings fund: 4% net Attendance bonus: $500 MXN Insurance Benefits Major and minor medical insurance Life insurance Vision insurance Funeral expense coverage Create a Job Alert Interested in building your career at Rapido Solutions Group? Get future opportunities sent straight to your email. Accepted file types: pdf, doc, docx, txt, rtf Are you open to work on site? * Select... Which schedule are you looking for? * Afterhours Dayshift Nightshift What's your english level? * Select... Where do you live (municipality)? * Do you have previous logistics experience? * Select... Are you legally allowed to work in Mexico? * Select... Do you have any relatives working with us? * Select... #J-18808-Ljbffr