Client Service Tech Sr. Analyst - Mexico City - Hybrid Job Category : Analyst Requisition Number : SRANA Full-Time Hybrid Responsibilities Provide superior service through exceptional management of all aspects of content delivery for client Proactively manages communication and expectations with client and cross functional teams Provide ongoing expertise for Circana solutions, data questions, story building, and troubleshooting Effectively synthesizes content written and verbally Serve as liaison between off-shore team, work effectively in virtual settings Ability to plan time around client deliverables and requirements Educate clients on Circana Unify+ platform, new capabilities, and interpretation of data Executional Excellence Accountable for ensuring all change events and client deliverables are delivered on time and accurately Collaborate with cross functional teams to define and deliver deliverables within the scope of contractual commitments and other related commercial agreements Implement process improvements and best practices Ability to work on multiple projects, prioritize, work as a team, and escalate issues and barriers as they arise Establish and maintain scorecard metrics (key performance indicators); highlight progress against quality initiatives Problem Solving and Quality Control Applies systemic thinking to identify root cause of issues and prevent reoccurrence Curious by nature – seeks out and engages in learning opportunities – and applies knowledge to business Performs validations and QCs during all change events to verify accuracy Identifies data discrepancies; communicates resolution plan where appropriate Anticipates issues. Identify opportunities to improve systems to prevent problems and mitigate risk. Financially Fit Suggests ways to be more efficient; contributes to improvement initiatives to streamline processes Experiences revenue growth for the firm, including profitable client renewals and new business opportunities Champion AI and automation initiatives to enhance service delivery and efficiency Requirements Strong communication, stakeholder management, and organizational skills. Ability to work across cultures and time zones with a strategic mindset. Technical mindset with proven technical abilities; advanced Excel / data management skills preferred. Experience with syndicated data is a plus. Strong project management and process skills. Demonstrated understanding of AI fundamentals, experience with Co-Pilot and CRM tools preferred. Flexibility of work schedule to cover night and weekend work when needed. Expectation of one weekend per month on-call, with manager providing flexibility for team member to reclaim time worked during the following week. BA/BS Degree OR 2 or more years of relevant experience. Location This position can be located in the following area(s): Mexico City, Mexico. Hybrid arrangement with the expectation of 1 day per week in Circana’s Mexico City Office. #J-18808-Ljbffr