Nextiva Technical Support Representative Redefine the future of customer experiences. One conversation at a time. At Nextiva, we're reimagining how businesses connect, bringing together customer experience and team collaboration on a single, conversation‑centric platform. Powered by AI, driven by human innovation. Our culture is forward thinking, customer obsessed and built on the belief that meaningful connections drive better business outcomes. Whether it's through our signature Amazing Service®, the technology we create, or the experiences we cultivate, connection is at the core of who we are. If you're ready to collaborate with incredible people, make an impact, and help businesses everywhere deliver truly amazing experiences, this is where you belong. Build Amazing. Deliver Amazing. Live Amazing. Be Amazing. Becoming a Technical Support Representative is the first step to a great career with Nextiva. Nextiva Technical Support Representatives are analytical, diligent, technically proficient, and are passionate about technology, networking, and serving our customers. Technical Support Reps take pride in their high‑quality work and thrive in an environment where they are constantly learning new things. They demonstrate care for our customers by maintaining relationships with clients and by providing amazing service. Technical Support Representatives make it their goal to find the “why” when a customer has a concern and are quick in finding an appropriate solution. Upon graduation of training, they are truly experts in the Nextiva platform and are looking to create the best possible customer experience, while taking the time to learn and grow their own professional career within the company. Over 90% of the communication in this role will be in English (verbal & written). Full‑time employee of Nextiva, supporting Nextiva customers. The Day‑to‑Day: Provide daily support to customers/users of various technology systems including answering questions, troubleshooting, analyzing problems, and quickly forming solutions to return systems to proper operation. Communicate in a factual, polite, and professional manner to support end users, colleagues, and management to quickly resolve issues and ensure customer satisfaction. Provision and maintain hardware, software, and other equipment to meet client requirements, routinely observe operational performance, and install updates when necessary. Maintain detailed records of daily interactions with customers, installation activities, reported issues, and completed solutions along with any further actions required of support or management. Increase personal technical knowledge by reading trade publications, administration manuals, and diagnostics information. Providing amazing service by meeting a set of daily and monthly metrics with a positive attitude. Job Qualifications / Requirements: English language fluency required (verbal & written). 2+ years customer service experience, preferably in a call center, technical support or help desk environment. Hardware and/or networking knowledge preferred. Patient, conscientious, and can interact with customers in a professional manner with a focus on completing tasks both pleasantly and correctly. Quick to identify problems, form solutions, and execute step‑by‑step troubleshooting procedures. Must have high attention to detail. Working knowledge of PC and Mac operating systems and Microsoft Office Applications. Bachelor's Degree preferred. Nextiva DNA (Core Competencies): Drives Results : Action‑oriented with a passion for solving problems. They bring clarity and simplicity to ambiguous situations, challenge the status quo, and ask what can be done differently. They lead and drive change, celebrating success to build more success. Critical Thinker : Understands the “why” and identifies key drivers, learning from the past. They are fact‑based and data‑driven, forward‑thinking, and see problems a few steps ahead. They provide options, recommendations, and actions, understanding risks and dependencies. Right Attitude : They are team‑oriented, collaborative, competitive, and hate losing. They are resilient, able to bounce back from setbacks, zoom in and out, and get in the trenches to help solve important problems. They cultivate a culture of service, learning, support, and respect, caring for customers and teams. Total Rewards offerings are designed to allow Nexties to take care of themselves and their families so they can be their best, in and out of the office. Health : Major Health insurance for you, your legal partner, and children under 25 years, including Vision and Dental coverage. Insurance : Life Insurance (24 times your monthly salary). Work‑Life : (content truncated) PosiTrace Technical Support Specialist PosiTrace is a fast‑growing software‑as‑a‑service (SaaS) provider with over a thousand B2B customers in Mexico and worldwide. We specialize in GPS Tracking and Fleet Management solutions and are looking for a skilled Technical Support Specialist to join our team in Mexico. Responsibilities : Provide telephone and online technical support to existing customers in Mexico, including diagnosing and troubleshooting camera hardware and software issues. Take ownership of customer issues, showing urgency to resolve problems and following up until they are fully resolved. Identify, analyze, and resolve customer technical problems efficiently. Document all inbound and outbound activities in the support ticketing system. Build lasting relationships with customers through excellent customer service, patience, empathy, and professionalism. Communicate clearly and effectively, adapting to the user’s technical level. Demonstrate a high level of initiative, suggesting improvements or solutions proactively. Skills & Requirements : Experience: 3-5 years in Helpdesk or Technical Support roles providing services to external customers. Technical Knowledge: Linux operating systems; Electronics knowledge; Ability to diagnose and troubleshoot both software and hardware issues; Knowledge of camera systems, networks, and connectivity (LAN/Wi‑Fi/cellular) is a plus. Soft Skills / Customer Service: Excellent customer service skills, including patience, empathy, and professionalism. Strong communication skills (English and Spanish, spoken and written). Take ownership of issues and follow through until resolution. Urgency to resolve problems and a proactive mindset. High level of initiative and ability to work independently. Other Skills: Familiarity with SLAs (Service Level Agreements). Strong organizational and time management skills with attention to detail. Education: Bachelor's degree in Information Technology, Electronics, or Engineering. Terms of Employment : Full‑time role, Monday to Friday. On‑site position in Guadalajara. Peek Partner Support Representative Peek is a SaaS platform that offers online booking, point‑of‑sale, and automation for entertainment venues. The Partner Support Representative acts as the first line of defense for product questions and technical troubleshooting. Responsibilities : Craft informative, timely, and instructional messages in response to product‑ and tech‑related queries. Active participant in team meetings and in assisting other colleagues across the company. Represent the voice of our customers internally at Peek by sharing customer feedback using Zendesk processes. Learn Peek's rapidly evolving products; contribute suggestions from your built experience on updating our Helpdesk and templates to keep pace with these changes. Meet monthly items per month, CSat and QA minimums and develop consistent performance. Skills you already have : 2+ years of experience in customer service and/or technical support. Full‑time availability; Ability to work 5 consecutive days (possible schedule to include weekend day). Excellent English written, oral, and interpersonal communication skills (minimum 50 WPM on typing exam). Natural enthusiasm for helping people solve technical problems. Patience and ability to troubleshoot and teach new software to non‑tech‑savvy operator partners. Ability to work in a dynamic environment without skipping a beat. Must be punctual and reliable. Strong deductive reasoning skills, with an ability to uproot the cause of a reported issue. Discretion in handling potentially sensitive information about a partner, partner’s account, or business. Consistent and dependable WiFi in a personal workspace that allows for distraction‑free environment. Nice to haves : Spanish language fluency. Interest in the travel/tourism industry. Experience working within ZenDesk or other support tooling. Experience working with Salesforce, JIRA, Slack, and/or G‑Suite. Compensation : Mex$ gross monthly salary. Health Coverage through Allianz. Advantech Presales/Technical Engineer Advantech is a leader in providing trusted, innovative products, services, and solutions for embedded platforms and IoT systems. Requirements : Bachelor Degree in Electronics, Telecommunications, and IT related. Over 5 years of technical expertise. Proficiency in at least one programming language (Python, C#, etc.). Excellent communication/presentation skills. Customer oriented mindset (internal and external). Organized, and Self‑Management Skills. Project Management Experience. Leadership for Early Organizational Growth. Sense of Urgency and Prioritization of Activities. 90%-100% English. USA VISA preferred. Job Responsabilities : Develop detailed site reports on support delivered to internal and external customers. Ensure that the company’s products are in line with consumer trends. Consult on product development with management and sales teams. Install, upgrade and maintain systems and products. Train sales people on product usage and specifications. Support customers in installing, upgrading and maintaining equipment/devices. Review product specifications and gain in‑depth knowledge of product specifications. Perform competitor analysis and prepare reports and presentations on competitors and consumer behavior. Analyze, support, and solve technical issues. Oracle SaaS Cloud Central Support Engineer As a member of the Oracle SaaS Cloud Central team, you will be responsible for post‑sales technical support of all SaaS Cloud Administrative activities. Responsibilities : Support of Environment refreshes (moving data from a source environment to a target environment). Planned and unplanned outages. Oracle SaaS Cloud Portal features & functionality. Activating & provisioning SaaS Cloud accounts & environments. IP Allowlisting setup. Environment resizing setup. Language Pack installation setup. SaaS account creation & password resets. Sign‑on problems, including Single Sign On (SSO). VPN setup & configuration & some types of networking issues (collaborating with Cloud Operations & Networking teams). Migration related issues from one data center to another. Partnering with our Cloud Operations & Development teams to provide solutions to customers. Education & Experience : Technical degree i.e., BS Computer Science/Management Information Systems/Science/Engineering/Math/Physics/Chemistry with a 3.0 GPA Or functional degree + technical higher degree. 2+ years supporting, developing or implementing SaaS products. 1-2 years networking / database administration. Required Skills : Understanding of SaaS lifecycle events. Outstanding analytical skills. Unprecedented customer service skills. Multitasking skills - (Portuguese a plus). Boldr Technical Support Representative Boldr is the first global B‑Corp dedicated to delivering world‑class client experiences while creating access to dignified, meaningful work in communities around the world. Responsibilities : Installs, modifies, and makes minor repairs to computer hardware and software systems. Resolves tickets representing staff‑generated technical requests or problems and troubleshoots technical and process issues to maintain productivity. Maintains system functionality by testing computer components. Helps design and implement networks. Consults with users to determine appropriate hardware and software needs and assists in placing orders. Tests compatibility of new programs with existing ones. Gathers data to identify and evaluate technical purchasing options. Confirms program objectives and specifications by testing new programs, comparing them with established standards, and making modifications. Evaluates vendor‑supplied software by studying user objectives and testing software compatibility with existing hardware and programs. Trains users on new software in person or through a variety of tutorial channels, including self‑guided training videos, user manuals, and digital instruction pages, often in collaboration with technical writers. Maintains system capability by testing computer components. Carries out software, network, and database performance tuning. Documents hardware and software updates. Keeps up to date on technical advancements by attending educational workshops, reviewing professional publications, and participating in professional societies. Prepares reference material for users by drafting operation instructions. Supports other team members to ensure program success. Requirements : Curious and authentic. Analytical and critical thinker with eye for detail. Passionate about client satisfaction. Experience in providing technical support: installing software and programs on a computer and/or phone; technical know‑how to solve bugs, and resourcefulness to find solutions. Intermediate‑level knowledge of how web‑based and mobile apps work. Passion for creating exceptional customer experiences and an ability to use challenging situations as an opportunity to exceed customer expectations. Ability to thrive in a dynamic and evolving environment — must be adaptable. Ability to work under pressure, meet deadlines, and work in a fast‑paced environment. Metrics‑driven and proven ability to handle a high volume of customer interactions. Strong conflict resolution skills and even temperament in challenging situations. Native or near‑native written and spoken English with excellent grammatical accuracy. Ability to understand and explain complex and abstract concepts simply. Ability to properly understand and convey tone via written communications. Creative problem‑solving skills. Impeccable judgment. Loads of empathy. Proactive attitude and ability to work with limited supervision. Highly attentive to detail. Proficiency in navigating multiple resources and troubleshooting to find answers independently. Team‑player mindset. Basic knowledge of Real Estate terms and processes. Plus Requirements: Basic knowledge of Real Estate terms and processes, Ability to handl… #J-18808-Ljbffr