About MedTech Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments. Your unique talents will help patients on their journey to wellness. Field Engineer Purpose Performs installation, preventive maintenance, repair, and modification of equipment, supporting both field and depot activities within the assigned area of responsibility. Ensures all equipment and systems meet defined performance standards, achieving product performance metrics and high levels of customer satisfaction. Responsibilities Perform installation, preventive maintenance and corrective maintenance. Execute Field Service activities at customer sites, including installations, maintenance and repairs. Execute Service Center (Depot) activities, including registration of all performed activities. Support complaint handling activities according to established processes and regulatory requirements. Plan service visits, coordinate parts/tools, and ensure timely closure of service activities. Partner with field service, sales, clinical teams, and customers to improve service delivery. Provide written and verbal technical support and troubleshooting for Clinical Account Specialists (CAS). Manage assigned company assets, including the company vehicle (as applicable), tools, parts inventory, computer, and accessories, in compliance with company processes and procedures. Compliance & Core Responsibilities Knowledge, practice, and compliance with the Johnson & Johnson Credo. Knowledge and compliance with J&J Quality, Safety, Occupational Health, and Environmental policies. Ensure compliance with all local regulations, company policies, procedures, and quality requirements. Maintain complete and accurate physical and digital service records in accordance with regulatory and procedural requirements. Submit all business travel expenses in compliance with the company T&E policy and within required timelines. Complete all assigned training courses on time and as requested. Job Requirements Bachelor’s degree in Biomedical Engineering, Electronic Engineering, or a related field. 2+ years of experience maintaining medical equipment, preferably in field service with direct customer contact. INVIMA registration as Maintenance and Verification Personnel for Class IIB and III medical devices. Intermediate English. Basic networking/IT knowledge is highly desired. Intermediate proficiency with Microsoft Office (Excel, Word, PowerPoint, Outlook). Ability to lift and move equipment and work in clinical environments. Up to 30% travel availability (domestic and international). Valid driver’s license (company vehicle provided). Valid U.S. visa. Core Competencies Advanced text analysis and interpretation Advanced problem-solving ability Sense of urgency Teamwork Results and performance driven Customer focus Required Skills Accountability Analytical Reasoning Communication Customer Empathy Customer Service Customer Support Customer Support Operations Customer Support TrendsData Reporting Detail-Oriented Equipment Maintenance Innovation Issue Escalation IT Service Desk Process Oriented Project Management Office (PMO) SAP Field Service Management Service Request Management Preferred Skills Accountability Analytical Reasoning Communication Customer Empathy Customer Service Customer Support Customer Support Operations Customer Support Trends Data Reporting Detail-Oriented Equipment Maintenance Innovation Issue Escalation IT Service Desk Process Oriented Project Management Office (PMO) SAP Field Service Management Service Request Management #J-18808-Ljbffr