Amazon is looking for high‑potential leaders ready to own their impact in Amazon Operations as an experienced manager with a focus on customer centricity. As a front‑line leader you will have the opportunity to invest in others, develop a people‑focused leadership style, and master the tools, processes, and operations that have built Amazon into the most customer‑centric company on Earth. Key Responsibilities Day‑to‑day management of inbound/outbound operations with a focus on delivering Amazon orders directly to customers. Lead a team of Process Assistants and Delivery‑Service Providers, managing meetings, training sessions, job duties and communication with DSPs and drivers. Ensure a safe workplace, properly trained people and address needs to maintain focus on work. Lead change quickly and adopt innovation practices that keep us a global leader. Route shipments within the Amazon Logistics coverage area. Support and assign job duties to process assistants. Adapt to sudden changes and growth according to operational necessities. Track and monitor sorting operation and driver dispatch. Review operational forecast and determine productivity requirements for sorting operations, managing a team group to meet all building goals. Support all safety programs and ensure a safe environment for all associates and delivery service providers. Proactively identify and lead process improvement initiatives and Lean tools. A Day in the Life You’ll work a shift pattern at one of our sites, ensuring productivity, safety culture, quality, and area performance standards. The day includes routine team management, daily operational responsibilities, process improvement implementation, and wide‑scale operational contingency tasks. About The Team Amazon Logistics (AMZL) handles all delivery duties in partnership with third‑party distribution businesses. We use creative thinking and continuous improvement initiatives to get millions of physical products into the hands of our customers. 24/7 shifts are common, and we focus on operations, safety, and improving customer experience. Our inclusive culture embraces differences and rewards diverse perspectives. We provide annual and ongoing learning experiences and mentor team members for career growth. Basic Qualifications Bachelor’s degree or equivalent, or 3+ years of Amazon (blue badge/FTE) experience 3+ years of employee and performance management experience Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays Preferred Qualifications 2+ years of performance metrics, process improvement or lean techniques experience Bachelor’s degree in supply chain management, operations, engineering, analytics or a related field Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation during the application and hiring process, please visit the Amazon accommodations page for more information. If the country/region you’re applying in isn’t listed, contact your Recruiting Partner. #J-18808-Ljbffr