Job Summary This role oversees the warranty payment and credit process for contractors, agents, and distributors, ensuring consistent execution, compliance, and a high-quality service experience. The position serves as the subject matter expert and escalation point for complex cases, partnering closely with finance, accounts payable, and internal claim owners to resolve issues and prevent delays. This role is critical to maintaining SOX compliance, minimizing risk, and supporting the scalable execution of a high-volume, detail-driven financial process. Key Responsibilities End-to-end warranty payment and credit processing: Execute the full payment/credit workflow for contractors, agents, and distributors with a focus on accuracy, timeliness, and compliance. Invoice intake, validation, and routing: Review invoices for completeness and policy/contract adherence, then code, correct, and submit to the right management and finance approval queues. Compliance and controls management (SOX): Collect, verify, and retain required legal/financial documentation and follow established controls and approval workflows without exception. Stakeholder communication and service ownership: Serve as primary point of contact, provide clear status updates, and deliver a high-touch experience in sensitive, high-impact situations. Issue resolution, escalation, and continuous improvement: Monitor payment status, partner with Accounts Payable and claim owners to resolve discrepancies and stalls, act as SME/escalation point, and maintain standard work, quality controls, and team onboarding/training to scale effectively. Minimum Requirements 0–2 years of experience in customer support, warranty services, or a related field. Strong problem-solving skills with the ability to manage multiple tasks and priorities. Excellent written and verbal communication skills. High attention to detail and organizational skills. Proficiency in Microsoft Office (Excel, Outlook, Word) is a must. Ability to work collaboratively in a team-oriented environment. Bachelor’s degree or equivalent combination of education and experience. Bilingual (English/Spanish). Experience in the lighting, electrical, or manufacturing industry. Familiarity with Smart Sheets. Travel Requirements 0-10% We value diversity and are an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, color, age, gender, sexual orientation, gender identity and expression, ethnicity or national origin, disability, pregnancy, religion, covered veteran status, protected genetic information, or any other characteristic protected by law. Accommodation for Applicants with Disabilities: As an equal opportunity employer, Acuity Inc. is committed to providing reasonable accommodations in its application process for qualified individuals with disabilities and disabled veterans. If you have difficulty using our online system due to a disability and need an accommodation, you may contact us at , select option 4. Please clearly indicate what type of accommodation you are requesting and for what requisition. #J-18808-Ljbffr