Purpose The Revenue Specialist I serves as the first point of contact for customer billing issues and past due balances. They work to ensure timely repayment plans are made and collection efforts are handled correctly to minimize revenue loss. The role focuses on monitoring and resolving past due balances, ensuring new customers are set up correctly for billing purposes, and researching billing and payment inquiries as needed. Essential Duties & Responsibilities Perform collection duties associated with outstanding balances and delinquent accounts. Respond to incoming calls and e-mails in multiple systems. Keep detailed notes on customer accounts to ensure continued follow up for account resolution. Meet KPI standards as per company procedures. Coordinate, either directly or through collaboration with other departments, responses to questions and complaints regarding invoicing. Escalate advanced customer issues or higher balance account concerns to second and third tier for additional review. Maintain high level knowledge of other Ops departments and/or systems. Convert customers’ payment methods to electronic/autopay. Communicate payment issues with the sales team. Remedy returned, declined, and fraudulent payments that occur with past due accounts. Research misapplied/unpaid payments when applicable to past due accounts. Arrange payment plans for customers that would otherwise be sent to an outside collections agency. Suspends accounts as needed and monitors suspended accounts for payment in the case of reactivation. Work closely with Collections and Billing teams as well as Corporate locations in the resolution of day-to-day and payment issues. Required Knowledge, Skills & Abilities Customer service. English communication skills, both written and verbal. Critical thinking. Efficient work habits. Organizational skills. Persuasion ability. Resourceful. Time management. Analytical thinking. Basic knowledge of industry. Basic knowledge of red flags. Knowledge of ACH autopay. Qualifications Bachelor’s degree in finance, accounting or equivalent preferred. Minimum of 1 year experience in Collections, Finance or Customer Service. Multicurrency experience a plus. Physical Demands & Work Environment Work environment: General office environment. Physical requirements: Not Present – Occasional (Up to 25% of time) – Frequent (26%-74% of time) – Constant (75% or more of time). #J-18808-Ljbffr