Customer Service Representative – Supply Chain (Full‑time, On‑site, Querétaro) Key Responsibilities : Ensure timely fulfillment of customer requirements and specifications. Monitor customer inquiries and process shipments. Coordinate transport logistics as per customer needs. Maintain direct communication with clients. Track orders, analyze forecasts, and coordinate parcel deliveries. Serve as a single point of contact for assigned customers, ensuring high quality service. Requirements : Bachelor’s degree in Logistics, International Trade, or related field. Minimum 1 year of experience in customer service within the automotive industry (3 years preferred). Knowledge of IATF 16949, ISO 14001, and business English. Proficiency in TOMS GM, ERP (SAP), and Excel. Strong interpersonal skills, ability to work under pressure, and customer‑oriented mindset. Benefits and Compensation : Salary range: $20,000.00 – $25,000.00 per month (Mexican pesos). Transport assistance or service. Meal service. Work schedule: 8‑hour shift, full‑time. Location: On‑site office in Querétaro. Customer Service Representative – eCommerce (Full‑time, On‑site, Querétaro) We’re hiring a Customer Service Team member to support customers in El Jacal, Santiago de Querétaro. What we offer : $15,000 MXN per month plus legal benefits. Hiring bonus and food vouchers. Private medical and life insurance. Christmas bonus and 35% vacation bonus. Career growth and professional development opportunities. Profile Requirements : Minimum 6 months of experience in customer service or call center. Advanced English level (C1‑C2). Empathetic, patient, and solution‑oriented attitude. Salary : $12,000.00 – $15,000.00 per month (Mexican pesos). Location: On‑site office in El Jacal, Querétaro. Customer Service Representative – TCS (Full‑time, On‑site, Querétaro) In this role, you will serve as the first point of contact for customers, delivering timely and accurate support across multiple channels. Key Skills Required : Customer support experience or as client service representative. Empathy and active listening to fully engage customers. Ability to handle multi‑tasking and use multiple systems. Clear communication of policies and procedures. Conflict resolution and calm response to complaints. Person Specification : Minimum high school diploma. Minimum 1 year of customer service experience. Advanced proficiency in English. Full‑time availability. Benefits : TCS Cares Professional Services. Referral bonus program. Recognition for performance. 12 days of vacation (increase by law). Christmas bonus. Pantry vouchers delivered on a card. Major medical insurance at no cost to employee. Life insurance. Profit sharing (PTU) according to law. Customer Service Representative – Coesia (Full‑time, Hybrid, Mexico City) Role Overview : Support internal and external customers with accurate information, processing orders, and managing inquiries across Coesia Group brands. Responsibilities : Handle customer service support to internal and external customers. Respond to requests for quotations for spare parts and services. Manage and register purchase orders; process them; track orders and provide status updates. Support invoicing requests and related documentation. Advise customers and guide them through purchasing processes. Conduct proactive customer follow‑up to ensure satisfaction. Record and track KPIs and service metrics. Support general administrative activities related to customer service. Requirements : Strong customer service and service‑oriented mindset. Fast learner with adaptability to new systems and processes. Ability to manage multiple requests in a fast‑paced environment. Problem‑solving ability and proactive attitude. Strong organizational skills and professional communication. Experience with web‑based tools and CRM (plus but not required). Willingness to travel when needed; passport and U.S. visa desirable. Benefits : 401(k) with 6% company match. Flexible remote work options. Health and life insurance options. PTO and sick time. Equal Employment Opportunity : Coesia Client Services provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type. Customer Service Representative – Buckland (Full‑time, On‑site, Querétaro) Role Overview : Act as a liaison between Buckland and client customers to provide product and service information, answer questions, and resolve emerging problems. Responsibilities : Provide high‑level customer service to clients, vendors, and service providers. Assist with onboarding and administration of new customers. Review and prepare orders according to customer requirements; follow order fulfilment process. Maintain calendar, manage meetings, tasks, and initiatives. Answer inquiries, resolve issues promptly and effectively. Requirements : Bachelor’s degree or equivalent office experience. Minimum 2 years in custom brokerage or logistics. Intermediate MS Office skills. High organization, time‑management, and detail focus. Mexican legislation knowledge in foreign trade. Bilingual Spanish/English. Benefits : Competitive salary and benefits package. Retirement plan matching. Collaborative work environment and professional development opportunities. Customer Service Representative – Logistica BISON Mexico (Full‑time, On‑site, Querétaro) Role Overview : Accountable for the company’s relationship with clients, serving as main contact for freight and truck coordination. Responsibilities : Provide single point of contact between assigned customers and Bison USA. Handle order acceptance, tracing, claim awareness, cost recovery, and trailer pool management. Communicate scheduling to meet customer needs and Bison USA operations. Build strong relationships with all client personnel. Meet service level requirements and initiate corrective actions. Enter designated orders; confirm details; manage dispatch information. Update customers on shipment status and produce reports. Schedule appointments and build relationships with shippers/consignees. Participate in committees, work and focus groups as needed. Requirements : High school diploma or equivalent. Experience in customer service. Strong verbal and written communication skills. Excellent problem‑solving and organizational skills. Strong PC skills – Windows, MS Office Suite. Ability to multi‑task and work in a multi‑task environment. Strong interpersonal skills and professionalism. Conflict resolution ability. Experience in the United States (for this particular role). All positions provide an inclusive work environment, equal opportunity and diversity‑friendly employment practices. Equal Employment Opportunity Statement All our organizations provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, military veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. #J-18808-Ljbffr