Inbounder – Immigration Law Firm Support (On-site in Guadalajara) Specialized in providing staffing and nearshoring solutions for organizations in the United States, with a focus on highly skilled talent from Mexico. Our mission is to connect businesses with bilingual, well-trained professionals, offering services such as staffing for immigration lawyers, IT experts, and BPO (Business Process Outsourcing) services, including customized contact centers. Humanlinks is hiring a bilingual Inbounder to join the on-site support team for a reputable immigration law firm based in Texas. This role is fully on-site in Guadalajara and serves as the first point of contact for clients calling from the U.S. seeking legal guidance on immigration matters. You will manage high-volume inbound calls with professionalism, empathy, and accuracy—ensuring every caller receives clear information, timely follow-up, and a seamless experience before being connected to legal staff when needed. Responsibilities Answer inbound calls daily from U.S.-based clients. Conduct initial intake: collect basic information, verify eligibility, and document caller needs. Schedule consultations and send required forms or instructions. Provide clear, compliant responses to frequently asked questions (no legal advice). Log all interactions accurately and confidentially in internal CRM systems. Return 100% of voicemails by end of business day. Support case coordination between clients and the legal team in Texas. Maintain strict confidentiality and data security at all times. Follow standardized operating procedures (SOPs) with precision and consistency. Requirements Fluent in English and Spanish. Previous experience in customer service, call center, intake, or administrative support (legal or immigration experience is a strong plus). Excellent communication, active listening, and de‑escalation skills. Highly organized, detail‑oriented, and reliable. Comfortable using digital tools: email, calendar, CRM systems, and softphone/VoIP. Professional demeanor and ability to handle sensitive topics with empathy. Must be able to work on‑site in Guadalajara, Jalisco during business hours. Ventajas $15,000 MXN monthly salary (tax‑free). Stable on‑site position with a growing U.S.-Mexico legal support operation. Clear processes, structured training, and supportive supervision. Opportunity to work closely with a U.S. immigration law firm and gain exposure to cross‑border legal workflows. Professional, respectful, and mission‑driven work environment. #J-18808-Ljbffr