About the job Customer Success Specialist Location: Mexico City (Hybrid) About the Opportunity We are a leading payments infrastructure platform revolutionizing the financial technology landscape in LATAM. For over a decade, we have developed unique solutions specifically built for emerging markets, helping thousands of companies—from high-growth startups to large enterprises—simplify secure payments and grow their revenue. As a Junior Customer Success Specialist , you will play a critical role in ensuring our merchants derive maximum value from our ecosystem. You will be responsible for fostering long-term loyalty, driving retention, and identifying growth opportunities within your assigned portfolio. Key Responsibilities Client Onboarding & Training: Guide new clients/merchants through the onboarding process and provide in-depth training to ensure a seamless experience with their platform. Account Management: Act as a trusted advisor for a portfolio of clients, maintaining regular communication to ensure ongoing engagement and satisfaction. Product Adoption, Cross Selling & Upselling/Revenue Growth: Educate clients on additional features and services that align with their business goals, driving value through strategic upselling and cross-selling. Merchant Retention: Proactively contribute to initiatives that ensure clients see long-term value in our financial solutions. Issue Resolution: Partner with technical support, product, and internal teams to troubleshoot and resolve merchant issues promptly and effectively. Client Advocacy: Act as the \"voice of the customer,\" sharing feedback and insights with internal teams to drive continuous product improvement. Reporting/Data & Insights: Provide clients with periodic usage reports, highlighting key performance metrics and recommending actionable optimizations. Qualifications & Skills Education: Bachelors degree in Business, Finance, or a related field. Experience: 2+ years of experience in customer success, account management, or a similar role, preferably within the Fintech or payments industry. Sales Acumen: Proven knowledge in upselling and driving revenue growth from an existing customer base. Communication: Exceptional interpersonal skills with an energetic, customer-centric mindset and strong negotiation abilities. Analytical Mindset: Strong analytical skills with the ability to leverage data to drive decision-making and merchant strategy. Resilience: Ability to balance demanding customer requests with internal company scaling and priorities. Languages: Full professional fluency in both English and Spanish #J-18808-Ljbffr