About Checkout.com Checkout.com is a global payments platform that powers billions of transactions each year, supporting businesses and customers worldwide. Team Lead – Compliance Operations Responsibilities Provide strong leadership and mentorship to the Compliance Operations team. Act as a brand ambassador for Checkout.com’s operating principles (Talk Straight, One Team, Fundamentally Positive), establishing a high‑trust, high‑performance culture from day one. Conduct regular performance evaluations, setting clear goals and expectations for team members. Track and analyze team performance metrics to ensure compliance with established standards and objectives and be responsible and accountable for driving the team’s performance. Prepare weekly, monthly, and/or quarterly team performance reports, identifying areas for improvement and implementing action plans to enhance team efficiency and productivity. Manage complex team queues, ensuring optimal resource allocation and agility in a fast‑paced environment. Act as the primary escalation point for high‑risk or complex cases, providing balanced, risk‑based recommendations to stakeholders. Foster strong working relationships with colleagues in Compliance, Underwriting, Commercial, and the wider Client Services teams. Set a positive example for the team by consistently embodying the organization’s values and promoting a culture of compliance, integrity, and excellence, through mutual respect. Contribute to the evolution of financial crime compliance standard operating procedures and internal systems to increase automation and accuracy. Skills and Competencies Passion for leading and developing people with the ability to inspire, energise, and motivate others. Proven experience in leading and coaching individuals or teams, including providing guidance, constructive feedback, and supporting professional development. Ability to receive and provide open and honest feedback and hold yourself and your team accountable against the company’s and department’s values, targets, metrics, and KPIs. Perform and adhere to structured hiring and performance management processes with integrity. Ability to deal with conflict and create space for professional disagreement and debate. Ability to adapt quickly to changes, with a curious mind and high‑performance mindset. Ability to manage competing priorities and adjust accordingly. Strong communication skills. Experience Excellent coaching skills that allow you to develop the team’s knowledge and skill sets within your domain of expertise. Effective communication skills to interact with team members, clients, and key stakeholders, articulating complex concepts clearly and concisely. Experience managing a team’s performance by setting qualitative and quantitative targets and KPIs, ensuring continuous improvement. Experience leading and driving projects independently or partnering with Senior Analysts and stakeholders. 4+ years of experience managing people within Compliance and/or a Risk Operations setting; payment industry experience preferred. Benefits & Working Environment Hybrid working model: three days per week in the office to support collaboration and connection. A high‑performing culture that offers real ownership, fewer blockers, and work that makes a difference from day one. Opportunities for growth and recognition for impactful work. Inclusive environment where any background or identity is valued, and support is provided to make the working environment comfortable if needed. #J-18808-Ljbffr