At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. Job Overview This position plays a pivotal role at the heart of a company’s customer engagement strategy. Tasked with both nurturing existing client relationships and driving new sales opportunities, this individual serves as a dynamic bridge between customers and the organization. The role demands a blend of sales proficiency, operational excellence, and a deep commitment to delivering outstanding customer experiences. This position typically operates within the sales division, focusing on remote or office-based client interactions rather than field visits. The ideal candidate is proactive, resourceful, and thrives in a fast-paced environment where multitasking and adaptability are essential. They are adept at translating customer needs into practical solutions and are comfortable navigating complex sales cycles. Key Responsibilities Customer Engagement & Relationship Management: Serve as the primary point of contact for inbound and outbound customer communications via phone, email, chat, and other digital platforms. Build and nurture long-term relationships with clients, ensuring a positive customer journey from initial inquiry through post-sale support. Conduct regular follow-up activities to maintain engagement and uncover emerging customer needs. Resolve customer inquiries, complaints, and issues swiftly, turning challenges into opportunities to enhance satisfaction and loyalty. Job Requirements Bachelor’s degree in Business Administration, Marketing, Communications, or a related field (preferred but not always required). Proven experience in inside sales, customer care, or sales operations—ideally within a business-to-business (B2B) or business-to-consumer (B2C) environment. Strong verbal and written communication skills, with the ability to build rapport and trust with diverse stakeholders. Proficient with CRM systems (such as Salesforce, HubSpot, or Microsoft Dynamics) and other sales enablement tools. Demonstrated ability to manage multiple priorities, work under pressure, and meet deadlines with minimal supervision. Excellent problem-solving skills, attention to detail, and a commitment to continuous improvement. Solid organizational and time management abilities. Positive attitude, adaptability, and eagerness to contribute to a collaborative team environment. Key Competences Customer Focus: Demonstrates genuine interest in understanding customer needs and delivering tailored solutions. Sales Acumen: Possesses a results-driven mindset, identifying opportunities to upsell, cross-sell, and maximize value for both the customer and the company. Communication: Articulates ideas clearly, listens actively, and adapts messaging to suit different audiences. Analytical Thinking: Interprets data and trends to make informed decisions and recommendations. Teamwork: Collaborates effectively with colleagues across departments to achieve shared goals. Accountability: Takes ownership of actions and outcomes, delivering on promises and commitments. Location: México. Competencies SET: Strategy, Execution, Talent (for managers) #J-18808-Ljbffr