Department: Tournament and Venue Operations Employment Type: Fixed Term Contract Location: Mexico City Reporting To: Senior Manager, Guest Operations & Stadiums VIP Lounge Manager Reporting organizationally to the Guest Operations Stadium Manager, the VIP Lounge Manager will be a key member of the FIFA26 Guest Operations team, working in close collaboration with Hospitality, Guest Relations, Venue Management, and other key individuals responsible for delivering key V/VIP operations at the assigned stadium. Responsibilities Lead the on‑site execution of the VIP lounge guest experience, including branding, entertainment, staffing, and decor. Ensure the delivery of exceptional, world‑class hospitality service to all guests. Monitor hospitality suppliers to ensure quality, budget compliance, and risk management. Address and escalating queries related to stadium infrastructure and technical aspects of guest areas. Manage VIK sponsor needs and ensure implementation aligns with agreed plans. Support world‑class training programs focused on delivering exceptional customer service. Participate in planning meetings, provide updates, and prepare documents to support guest experience initiatives. Fill in the required reports and escalating necessary issues to the central team. Ensure successful knowledge sharing and post‑event debriefing for Guest Operations. Your Profile Accountability : Demonstrate commitment to responsibilities and objectively analyze one’s behavior, while assuming consequences of one’s own actions and/or decisions and learning from one’s mistakes. Decision Making : Ability to identify and swiftly make decisions in critical situations, take initiative and calculated risks, explore alternative solutions, and respond promptly to unforeseen circumstances. Inclusivity : Achieve shared organizational objectives by sharing information with colleagues across all levels and divisions, tangibly influencing others, and maintaining a network of support contacts. Initiative : Capacity to break new ground, look for unconventional solutions, and produce fresh ideas. Innovation : Capacity to break new ground, look for unconventional solutions, and produce fresh ideas. Leadership : Ability to lead one’s contacts/colleagues/partners, encourage teamwork, and delegate authority/decision‑making power as needed to produce expected results and efficient use of the team’s skills and talents. Vision : Ability to perceive the organization’s global environmental impact, anticipate decision consequences, grasp organizational missions and formulate strategic plans. Education & Qualifications Bachelor’s or Master’s degree in Sport Management/Business, Hospitality or Event Management Postgraduate Education focusing on International Organizations or Sport Management preferred, but not required Guest Experience & Hospitality Management Work Experience 5+ Years Guest Operations and Event Services, with Project Management Experience Extensive knowledge and experience in general stadium operations and specifically with guest operations and hospitality as well as related event services; knowledge of its respective methodologies, planning and controlling tools Extensive experience managing end‑to‑end V/VIP hospitality programs at major sporting events Languages Fluent in English. Spanish and/or French proficiency is a plus Technology Proficient in MS Office (Excel, Word, PowerPoint, Outlook, Teams, Visio & Project) and planning software and online collaboration tools. Benefits Competitive benefits package, including medical, dental, vision, disability insurance, life insurance, and a 401(k) retirement plan. #J-18808-Ljbffr