About the Job Great Player support is fast and precise. The Partner Operations team is responsible for all support agents globally and the Workforce Management team ensures the right people are always available to help. As a WFM Analyst, you will work closely with all partners located in different timezones across the globe, ensuring that they have all the data they need to perform their activities. Your data knowledge will ensure that meaningful data reach different stakeholders within Player Support. You will ensure our data and reports are accurate, timely delivered and insights are shared across the operations. Responsibilities Maintain existing reports, such as Business Review presentations, scorecards, capacity planning, and others. Compile and handle the raw data needed to power the reports. Understand stakeholder needs and proactively build and/or improve reports accordingly. Make sure reports reach the intended audience, collect feedback and adapt to different communication channels as needed. Develop new ways of looking at our data and constantly improve our reports. Qualifications Three or more years of Management Information Systems or Reporting experience. Associate degree, technical school, or equivalent work experience. High attention to detail, ability to identify emerging trends, measure impact, and translate insights into actionable actions. Advanced skills in MS Excel, Google Sheets, and data manipulation. A solution‑oriented mindset to ensure happy customers. Knowledge of Tableau. Knowledge of Zendesk and Tymeshift. #J-18808-Ljbffr