Human Resources Generalist – GBS Location: Mexico City, Mexico. We are seeking a dynamic and business‑savvy Human Resources Generalist to join our Global Business Services (GBS) team. Main Purpose of the Role Employee Relations Handle employee relations cases, including investigations, conflict resolution, and performance issues. Coach managers on handling sensitive situations. Ensure compliance with labor laws and company policies. Advises on employee relations matters, ensuring compliance with local labor laws and company policies. Lead GBS MX employee onboarding and Buddy programs, continuously improving processes for a seamless employee experience. Serve as a primary HR contact for employees, resolving inquiries and issues with professionalism and empathy. Recruitment & Talent Acquisition Oversee end‑to‑end hiring process for GBS employees. Partner with GBS hiring managers to define staffing needs. Support employer branding and recruiting strategy. Performance Management Partner with GBS MX leaders to implement effective HR practices aligned with business and function goals. Guide managers through performance review cycles and provide coaching on performance management, feedback culture, and employee development goals. Support improvement plans and competency development. Ensure fairness and consistency across teams. Support GBS organizational development initiatives, including succession planning and talent framework alignment. Support salary reviews, benchmarking, and structure alignment. Support compensation and benefits processes, providing guidance and ensuring fairness and compliance. Ensure GBS MX employees understand their benefits programs. Provide input into compensation strategy based on market data. Act as SPOC and liaison with Medical Insurance for GBS employees. Training & Development Identify capability gaps and propose training initiatives. Facilitate or coordinate workshops, onboarding, and development programs; organize and facilitate training programs, supporting career development and skill enhancement. Ensure compliance with employment legislation and internal guidelines. HR Data, Reporting & Analytics Provide insights for decision‑making and strategic planning. Culture & Engagement Support diversity, equity, and inclusion (DEI) goals. Act as a culture ambassador within the organization. Drive health & wellbeing initiatives and foster a culture of inclusion and belonging. Strategic Support Provide recommendations on organizational structure and workforce planning. Support change‑management initiatives. Contribute to HR projects and process improvements across locations, collaborating with GBS HR Business Partner. Qualifications & Skills Strong knowledge of HR practices and local labor law. Minimum of 3 years of experience in a similar role within a complex, multinational organization. Proven experience in performance management, employee relations, and talent development. Excellent communication and stakeholder management skills. Ability to work independently and influence decision‑making. Experience in managing HR projects and driving process improvements. Experience supporting managers and senior leadership. Ability to interpret and apply employment legislation. Experience with recruitment, onboarding, and workforce planning. Excellent communication and interpersonal skills; high level of confidentiality, integrity, and judgment. Comfortable working in fast‑paced, matrix, or global environments. #J-18808-Ljbffr