ServiceNow HAM/SAM Developer – JD The ideal candidate will lead and deliver OOB implementations for HAM and SAM, ensuring robust asset lifecycle processes, data quality, integrations with enterprise systems/tools, and compliance‑ready reporting. This role requires strong hands‑on configuration skills, data migration experience, and the ability to build/maintain integrations and automation using ServiceNow best practices. Technology ServiceNow – Hardware Asset Management, Software Asset Management Experience Level 5+ years’ experience and proven specialization in ServiceNow ITAM implementation 3+ HAM/SAM implementations as Developer Preferred Certifications ServiceNow SAM Pro Certification ServiceNow HAM Pro Certification Job Description HAM (Hardware Asset Management) Implement and configure ServiceNow HAM OOB processes end‑to‑end, including: Procurement intake / ordering alignment, Stockroom setup and inventory operations, Asset allocation / deployment / assignment, Maintenance / refresh, Retirement / disposal Configure and manage Stockrooms, Transfer Orders, inventory movement, asset check‑in/check‑out, and related inventory controls. Set up and govern Hardware Models, Model Categories, Manufacturers, and standardization rules. Ensure hardware asset records align appropriately with CMDB CIs where applicable (data quality, duplication controls, lifecycle alignment). Support operational readiness through runbooks, documentation, and stakeholder training for asset teams. SAM (Software Asset Management) – OOB Implementation Implement and configure ServiceNow SAM OOB capabilities including software model/catalog setup, normalization concepts, entitlement tracking, and license/compliance reporting as applicable. Build and govern the software catalog and maintain data quality for software models and discovery/inventory sources. Support implementation for Tier‑1 publishers such as Microsoft, Oracle, SAP, Adobe, IBM, including required configuration and compliance inputs. Experience in integrating ServiceNow with other SAM tools, endpoint management tools, mobile device management tools, procurement management tools and other third‑party applications. Ability to write JavaScript code that is easy to read, follows standards with extensibility and to write AngularJS widgets for the Service Portal. Hands‑on experience in building integrations using REST / SOAP API, OKTA / SSO. Good understanding of other integration technologies is plus (e.g., MFT/ SFTP, batch processing). Hands‑on experience in building transform maps and data migration. Hands‑on experience in scripting languages (Java, Angular, etc.). Good understanding of CMDB, Discovery, Asset management is required. Client side and server side JavaScript. Unit and regression test implemented solutions as required. Support User Acceptance Tests and implement code into Production. Areas of expertise Ability & experience to define at an architectural (in consultation with Senior Dev & Architects) and design level of detail, technical solutions aligned with business problems. Experience designing and implementing client‑facing solutions. Experience implementing and integrating enterprise software applications. Analyze and evaluate alternative solutions and recommend cost‑effective and efficient solutions. Propose data model, design changes to processes and products, exert significant latitude in determining objectives of an assignment. Design and develop ServiceNow data model to support process integrations. Support and coordinate scheduling and execution of releases, product upgrades, new technology deployments. Participate in and support ServiceNow version upgrades. Install, test and take new applications live in ServiceNow. Business analysis and requirements gathering abilities. Ability to learn technology quickly through instruction and self‑training. Soft Skills Excellent analytical and troubleshooting skill. Excellent verbal and written communication. Creative thinking in implementing Service improvements (automation, incident reduction, etc.). Willingness and flexibility to learn new technologies, scale up quickly and adapt to different roles as the situation demands. Practical experience with agile methodologies/tools. Cross functional knowledge on matters that require coordination across organization and collaborate well with other groups, voluntarily shares information. About Us Infosys is a global leader in next‑generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI‑powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always‑on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem. EEO Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. #J-18808-Ljbffr