Lead UX Designer - Financial Services Location: Mexico (CDMX or Guadalajara) – Hybrid Overview We are looking for an Experience Designer (XD) to join our team and help craft end-to-end, omni-channel experiences for B2B2C financial services products. In this role, you will collaborate with cross‑functional teams to design user‑centered journeys that drive engagement, trust, and measurable business outcomes. You’ll bring a strong mix of design craft, systems thinking, and business acumen, along with the ability to navigate complex stakeholder environments and translate insights into impactful experiences. Key Responsibilities Lead the design of end‑to‑end digital experiences across multiple platforms, aligning user needs with business goals. Apply human-centered design methodologies to frame problems, co-create solutions, and deliver value across touchpoints. Create UX deliverables such as site maps, user flows, journey maps, wireframes, and interactive prototypes. Translate user insights, research, and behavioral data into actionable design strategies aligned with KPIs. Conduct competitive analysis, stakeholder interviews, and research activities to inform design decisions. Collaborate with cross‑functional teams including product, engineering, content, legal, and compliance. Ensure designs meet accessibility standards (ADA) and regulatory requirements. Use tools like Figma and Adobe Creative Suite to design, prototype, and iterate efficiently. Facilitate design workshops, critiques, and collaborative sessions to drive alignment and innovation. Contribute to the evolution of design systems, best practices, and AI‑enabled UX approaches. Mentor and guide other designers, fostering a culture of continuous improvement and high‑quality design. Must‑have Skills 7+ years of experience designing user‑centered digital products and experiences. Advanced English level (C1+), with excellent communication skills. Comfortable presenting in English. Able to handle complex conversations and stakeholder interactions. Strong ability to clearly articulate design decisions and rationale. Strong portfolio (mandatory) demonstrating end-to-end UX design work. Strong portfolio demonstrating business impact and customer growth. Strong portfolio demonstrating structured thinking and problem‑solving approach. Core Capabilities Strong expertise in UX design, interaction design, and systems thinking. Proven ability to balance creativity with business strategy and product thinking. Advanced skills in wireframing, prototyping, and storytelling. Experience working in financial services or regulated environments. Ability to collaborate across cross‑functional and distributed teams. Leadership & Communication Strong leadership and facilitation skills. Ability to energize teams and drive alignment. Experience leading creative workshops and design sessions. Strong stakeholder management, including influencing without authority. Ability to connect design work to both strategic and tactical outcomes. Experience mentoring and coaching other designers. Nice‑to‑have AI tool proficiency to optimize day‑to‑day work, including drafting, analysis, research, or process automation. Experience contributing to or building design systems. Familiarity with accessibility and inclusive design best practices. Background in research, content strategy, or service design. Experience working in B2B2C or financial advisory platforms. What We Offer A high‑impact environment. Commitment to professional development. Flexible and collaborative culture. Hybrid work model. Global opportunities. A vibrant community. Total rewards. Specific benefits are determined by the employment type and location. #J-18808-Ljbffr