Manager Customer Service Quality (Silao, MX plant) In this challenging position you will be responsible for the leadership and coordination of customer service staff. RESPONSIBILITIES Ensuring customer support for quality from the beginning of series production up to the end of the spare parts obligation of a product. Customer support and satisfaction; expertise on Ford, BMW and other brands is a plus. Management of customer portals in the presence of the respective customer. Cost site monitoring and control. Plan and implement defined IMS goals for your own business processes. Define actions for deviations in the plan while respecting IMS specifications. Customer care according to the assigned product and/or assigned to the customer as described in the PQCC worker's job description. Meet the targets for costs, deadlines and quality for the customer service group. Transmit targets to customer service employees. Implement personnel, investment and training planning for the customer service group in partnership with the head of the department PQ. REQUIREMENTS Knowledge of ISO 9001, IATF 16949 and quality standards. Knowledge of quality instruments (FMEA, APQP, PPAP, SPC, MSA, 8D). Strong English skills. In‑depth knowledge of the automotive supply industry. Knowledge in quality management and quality tools. Advanced knowledge of AIAG and VDA 6.3. Strong leadership skills. Valid USA visa required. Experience as a Quality Manager for at least 5 years. BENEFITS At ZKW you can expect an inspiring working environment, innovation, and team spirit. Benefit from development opportunities, an attractive salary, a comprehensive induction program, and a wide range of health promotion offers. Join a dynamic team and shape the future of lighting technology. DIVERSITY Wir wollen ein Unternehmen sein, das Vielfältigkeit schätzt und fördert, denn auch im Licht sind alle Farben vereint! Wir ermutigen alle Menschen sich zu bewerben, unabhängig von Geschlecht, Alter, Hautfarbe, Beeinträchtigung, sexueller Orientierung oder Herkunft. #J-18808-Ljbffr