Senior Consultant, Client Care This role is responsible for working closely and effectively with Argano’s Managed Services clients, providing troubleshooting and analysis, assessing solutions, and advising our customers on how to best meet their goals. The Senior Consultant, Client Care, also acts as a project manager for clients, meeting with them on a pre-determined cadence, triaging and prioritizing issues, assisting with resource planning, and providing clear communication. Primary Purpose To deliver high-quality managed services, project management, and client engagement that aligns with Argano’s strategic objectives and client success goals. Critical Qualifications and Experience Advanced English communication skills 5+ years of experience working in Microsoft Dynamics 365 Finance and Supply Chain Management and Microsoft Dynamics AX 2012 in an implementation or managed services team, performing functional analysis, troubleshooting, solution recommendation and best practices guidance Working knowledge and expertise in Warehouse and Production management, and related business processes Microsoft Certification: Dynamics 365 Supply Chain Management Functional Consultant Associate (MB-330 post Feb 2024, or MB-330 plus MB-300 pre‑Feb 2024) Bachelor’s degree in information systems management, Computer Science, or related experience Proven ability to work with a virtual team of functional/technical consultants across different locations and time zones Ability to work with technical resources to estimate enhancement efforts, secure approvals, and drive solutions to completion Strong analytical and problem‑solving skills Strong interpersonal and communication skills Highly motivated, self‑starter with ownership of tasks and drive to completion Effective multitasker who can handle multiple issues simultaneously Desirable Qualifications and Experience Ability to work in a constantly changing environment with limited direction Ability to get things done across the breadth of the organization Familiar with Agile and waterfall implementation methodology Strong technical knowledge of Microsoft Dynamics 365 for Finance and Supply Chain Management Working knowledge of Microsoft Power Platform, Fabric, Data Strategies, Integrations and Azure Key Responsibilities Troubleshoot and resolve managed services break/fix support issues at the senior level within the given SLA’s, helping clients to minimize business disruptions Review inbound cases Actively follow up on and track updates on work from clients and internally Ensure progression of activities and communicate status Escalate issues as needed Understand requirements for enhancement requests, author FDD documents, and document requirements and Dynamics solution in Azure DevOps or Client Care ticketing system Provide solution training to clients and internal team members Maintain comprehensive documentation of support cases, resolutions, customizations, facilitating knowledge sharing within the team and with the client Ensure all cases are updated and status communicated Coordinate with other internal teams to maintain a broad view of overall customer efforts and initiatives Lead client status calls weekly to share updates and align on priority Assist in project delivery work as required Manage clients’ implementations and environments, including routine Microsoft one‑version update coordination, code deployment oversight, and responsibility for delivering specific dedicated internal strategic initiatives – including process design, documentation, resource planning, sales activities, and status reporting Complete quarterly Client Care initiatives Keep up to date with the latest D365 Finance & Supply Chain updates, patches, and emerging features, and make recommendations for system improvements and enhancements to clients Mentor associate team members Should be open to work in different shifts (time zones) as needed Equal‑Opportunity Employer Argano is an equal‑opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status. #J-18808-Ljbffr