Overview Support Engineer will work with global functional and technical teams to triage, resolve, and document issues for Blue Yonder SaaS customers on Azure. The role focuses on support of Execution solutions, collaborating with cross‑functional teams to drive timely resolution and maintain customer satisfaction. What you’ll do Provide functional and/or technical support for service requests, incidents, changes, or problems that affect Blue Yonder solutions and impact customer business. Understand and triage customer issues; conduct necessary technical research or team collaboration. Document learnings and create knowledge articles for repeated cases. Log and respond to customer support requests via phone, e‑mail, and web interface. Communicate product and solution expertise to internal and external customers. Work closely with Blue Yonder Execution Experts for complex issue resolution, including Product Development. Continuously learn latest Blue Yonder solutions. What we are looking for Industry Experience 2+ years of experience in a customer‑facing software industry role; preference given to software support or technical support (SQL, servers, etc.). Experience working with Blue Yonder products preferred, specifically Transportation or Warehouse management solutions. Supply chain domain experience is a plus. Technical Skills Experience with Splunk, Oracle database, SQL, WebLogic; Java preferred. Demonstrated analytical and problem‑solving skills. Programming in Java, J2EE concepts – JDBC, C++. Knowledge of operating systems (Windows, UNIX, Linux). Understanding of scripting languages – Unix Shell, PowerShell, Python. Soft Skills Excellent communication and interpersonal skills with emphasis on follow‑through and reporting. Ability to work calmly under pressure and meet deadlines. Self‑motivated, quick learner of new technologies, platforms, integrations. Able to work flexible hours, including evenings, weekends when warranted. Demonstrates initiative and is inquisitive. Enjoys working in a team‑oriented, fast‑paced environment. Education Bachelor’s degree required in Computer Applications, Industrial Engineering, Supply Chain Management, or related technical fields. Master’s degree preferred. Equal Employment Opportunity All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. #J-18808-Ljbffr