Job Description Are you ready to make it happen at Mondelēz International? Join our mission to lead the future of snacking. Make it matter. You are a specialist in a process, workstream or area in Mondelēz International Digital Services, working to support impeccable service operations. How You Will Contribute You will use your in-depth process and service knowledge in your area of expertise to ensure that service level agreements and obligations are met. As a co‑owner of the development of standard operating procedures, you will drive standardisation and simplification of processes. You will provide input for training materials, ensure that standard operating procedures and data protection activities comply with Mondelēz International policies and the law, analyse and report on exceptions and offer recommendations for process improvements, and lead the sustainable continuous improvement process for the team. What You Will Bring A desire to drive your future and accelerate your career. You will bring experience and knowledge in: Your specific process area Working in a shared service organisation Being a good team player and influencing others Process design and mapping, and business requirement gathering experience Communicating effectively, applying interpersonal skills and taking initiative Equal Employment Opportunity Statement Mondelēz International is an equal‑opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. #J-18808-Ljbffr