Overview Fersa is seeking a full-time BackOffice / Sales & Office Administrator to join our Monterrey team and support the coordination of sales and shipments for our North America operations. The ideal candidate will have excellent organizational skills, attention to detail, and the ability to thrive in a fast-paced, international environment. Key Responsibilities Input sales orders into the ERP and ensure accuracy of all order details. Use Fersa's AI tools to streamline and automate order entry, reducing manual workload and minimizing errors. Send order confirmations to customers in a timely and professional manner. Assist the sales team with day-to-day operational and administrative tasks. Help prepare quotations, sales reports, and internal documentation as needed. Logistics & Shipping Coordination Fill out shipping paperwork and ensure all required documentation is complete and accurate. Liaise with the Logistics department and freight partners to ensure timely deliveries to North American customers. Track shipments and proactively communicate any delays or issues to customers and the sales team. Coordinate cross-border documentation when required (export/import paperwork, commercial invoices, etc.). Customer Service & Relationship Management Maintain strong, professional relationships with customers across the U.S., Mexico, and Canada. Answer the office phone and respond to customer inquiries in English and Spanish. Resolve order- and shipment-related issues by coordinating with internal teams. Document customer interactions and follow up to ensure issues are resolved to the customer's satisfaction. Office Administration Support onboarding paperwork and general HR administrative tasks as needed. Assist with general office administration to keep the subsidiary running smoothly. Collaborate with the sales team and other departments on internal projects and initiatives. Qualifications Education: Bachelor's degree in Business Administration, International Trade, Logistics, or a related field is a plus. Experience: 1–3 years of experience in sales support, customer service, back-office, logistics, or office administration roles; experience supporting cross-border (Mexico–U.S.) operations is a plus. Familiarity with ERP systems and/or CRM platforms is a plus. Languages: Fluent in English and Spanish—both written and spoken. Comfort using AI tools to support order entry and administrative workflows; willingness to learn and adopt new digital tools. High level of autonomy and strong learning skills. Ability to work in a dynamic, fast-paced, and fast-growing environment. Excellent organizational skills and attention to detail. Great people skills and a strong customer service orientation. Entrepreneurial drive and creative thinking. Ability to manage multiple priorities and projects simultaneously. Why Join Fersa Fersa is a general, innovative Spanish multinational company specializing in bearing solutions for the Commercial Vehicle Aftermarket. Employees benefit from a collaborative and international work environment, opportunities for career development, competitive benefits, and a strong company focus on innovation, sustainability, and technology. Position is based in Monterrey, Mexico, and plays a key role in supporting the growing North American operations. #J-18808-Ljbffr