About the Position: We are looking for a Production Planner to join the Supply Chain and Logistic AL&S team, reporting directly to the Supply Chain and Logistic Manager. This position is based at our office in Cd. Juarez, Mex. Plant 1. As the Production Planner at Marelli, you will be responsible/support/elevate..... Responsible for supervising the customer service team, production planning staff, and other personnel. Train employees on how to deliver the best possible customer service and production planning techniques. Maintain optimal customer rating levels and ensure achievement of production plan goals. Handle customer escalations and lead critical recovery plans. Your Responsibilities will be: On-Time Delivery: Responsible for ensuring timely shipments to customers. Customer Demand: Responsible for reviewing and analyzing customer demand, as well as proposing coverage policies. Customer Portals: Responsible for maintaining customer ratings at acceptable levels. Customer-Specific Requirements: Ensure compliance with each customer’s specific requirements, including updates and training sessions. Inventory Management: Knowledge of inventory administration to maintain an optimal inventory level of three days available for customers and prevent obsolescence. Expedited Freight: Responsible for minimizing expedited shipments to customers due to logistics issues. Production Plan: Ensure release and adherence to the production plan and implement techniques to keep operations stable through production leveling. SIOP: Analysis, updating, and maintenance of SIOP (or o9). SIOP Manual: Ensure planning does not exceed customer requirements to avoid inventory increases. Participation, Promotion, and Assurance of Compliance with: IATF 16949 ISO 14001 ISO 45001 MMS ISO 50001 TISAX CSR CTPAT Documentation and Records: Ensure proper use and consultation of documents and records related to the Quality Management System (QMS), Environmental Management System (EMS), and Occupational Health and Safety Management System (OHSMS). Identify and document potential causes of internal non-conformities. Participate in measurement and monitoring to achieve area objectives. Collaborate in the dissemination of QMS IATF 16949, EMS ISO 14001, OHSMS ISO 45001, MMS, ISO 50001, Tisax, CSR, and CTPAT, verifying proper application of requirements, records, and system data. What Qualifications you will bring: Educational Level: Bachelor’s degree or Engineering Language: 90% proficiency in spoken and written English Experience: 5 years in the automotive industry and in a similar position Experience Substituting Education: 10 years in a similar or equivalent position Other Knowledge Required at the Time of Hiring: IATF-16949 ISO-14001 ISO-45001 MMS SAP CPIM Microsoft Office Problem-solving skills Other skills that we would welcome: Proficiency in CRM tools (e.g., Salesforce, HubSpot) Ability to resolve conflicts and handle complaints Clear and effective communication skills (verbal and written) Customer-oriented approach and proactive attitude Efficient time and priority management Ability to work under pressure Experience in team management or task coordination Expectations from you in this position: Provide high-quality customer care and support, efficiently resolving inquiries and issues. Coordinate and supervise the flow of requests and tasks within the customer service team. Ensure compliance with established service standards and response times. Accurately manage and record customer information in the CRM system. Collaborate with other departments to ensure comprehensive solutions and a positive customer experience. Propose improvements in service and support processes, contributing to continuous optimization. Prepare periodic reports on incidents, satisfaction levels, and KPIs. Stay updated on company products, services, and policies. Foster a service-oriented culture and support ongoing team training. What does this position offer you: Fast-paced yet supportive and high-performing international team with an inspiring ambition to transform the future of mobility. Support in onboarding and further training that will set you up with Marelli's speed. A hybrid work model, helping you to achieve work-life balance - combining the best of both spending time working remotely, benefitting from focus time, and purposeful co-creation time in the office. #J-18808-Ljbffr