As a Real State Media Admin Assistant, you’re not just managing projects — you’re ensuring every client feels prioritized, understood, and taken care of from the first call to final delivery. You’ll manage details with precision, act with urgency, and uphold our company’s high-touch, high-quality standards in everything you do. Responsibilities Respond to all client communications rapidly and thoughtfully (texts within 5 minutes, emails within 30 minutes, phone calls answered live) Send proactive updates on deliverables, timelines, and revisions Handle scheduling, confirmations, and day-before group chats with clients and creative specialists Track and follow up on all outstanding requests — nothing slips through the cracks Uphold our service standard: under promise, over deliver, always offer a solution Project and Media Coordination Manage the project dashboard daily to track QC, delivery status, and upcoming orders Assign projects to the correct editors or photographers based on SOPs Prepare and conduct pre-shoot and post-shoot calls to align expectations Organize and send media via delivery SOP, ensuring every order is client-ready Maintain and update Tonomo, Asana, and internal trackers with project details You’ll Thrive in This Role If You Are Client-obsessed: You treat every communication as a relationship-builder. You follow up, check in, and anticipate needs. Detail-oriented: You double-check the double-check. You find and fix issues before they become problems. Creative: You have a keen eye for creative details Process-driven: You thrive in structured SOPs and checklists. You don't need to be reminded twice. Resilient and reliable: You can handle a demanding, high-speed schedule with consistency and composure. Clear communicator: You write well, speak clearly, and keep everyone in the loop. Accountable and proactive: You take ownership of your work and initiate solutions when problems arise. Bonus Skills (Not Required, But Preferred) Real estate media agency, or media production industry experience Familiarity with Tonomo, Asana, Google Workspace, Dropbox Experience in customer-facing or client success roles Send your resume : Seniority level Entry level Employment type Full-time Job function Administrative Industries Outsourcing and Offshoring Consulting #J-18808-Ljbffr