Join the Coolest Call Center in Tijuana! Confie is a shared service center, originally from the United States, mainly in the areas of California, Nevada, and Arizona. Its clients are primarily insurance companies in the vehicle and medical sectors, each with more than 60 lines of business. Important : A minimum B2 level of English is required for this position. Benefits Competitive salary with professional growth opportunities Comprehensive training and ongoing development Collaborative and team-oriented work environment Superior benefits compared to the legal requirements Weekly pay and productivity bonuses Rewards and recognition program Career advancement opportunities within the company Employee discounts on tuition with local universities Discounts with participating local businesses Paid training (including bonus) Excellent location accessible via public transportation Legal benefits Paid vacations and vacation premium Savings fund and voluntary savings plan Health services institution (IMSS) Federal Housing Credit Program (INFONAVIT/FONACOT) Requirements Fluency in English and Spanish (both spoken and written) Previous experience in customer service, preferably in a call center environment Excellent communication skills with the ability to handle challenging situations calmly and professionally Ability to work in a dynamic environment and meet performance goals Responsibilities Handle inbound and outbound customer calls in both English and Spanish Provide effective and courteous assistance, addressing customer inquiries and issues Accurately record and update customer information in the system Identify opportunities to enhance the customer experience and relay feedback to relevant departments #J-18808-Ljbffr