Customer Service Representative (Recent Graduate) Mission: Guarantees de correct implementation of the processes assigned to support the team’s activities. Key Expected Achievements ORDER ENTRY Helps the customers with their daily order requirements. Follows up on orders with carriers and warehouses. When necessary, serves as mediator with sales, the carrier and the warehouse. CSR must follow Michelin policies. (Order management, returns, transportation) Share relevant information with customers and sales. Constant communication with AR specialist in order to avoid, fix and/or resolve possible invoice error situations. Provides support and assistance to the D2C financial process by ensuring accurate and timely resolution of customer 's invoicing claims and past due resolution. Proactively alerts customer in case of any event, delay or failure regarding the service commitment and engages in the search for a solution to the Customer Performs basic root cause analysis and implements corrective actions to eliminate reoccurrences. OSDs and Corrections Process’ all applicable corrections once it has been collected all the evidence needed. Follows Michelin policies and rules. BibExpress Verifies disputes (pricing, discount, tax, etc) and solves claims from the accounts. Assigned using the Oracle - Trade Management tool. Communicates / informs customers of claim status. Osd And Rga Claims Follows Michelin's OSD and RGA forms and their process overview. EXCELENT CUSTOMER SERVICE The CSR will exceed the service level provided to give an amazing experience to the customer when contacting us. Suggests alternative solutions for efficiencies and improvement of the process. Shares best practices across North America Sales Admin function. WORK INSTRUCTIONS Has all process instructions and work instructions documented and filed in the proper sharepoint site. Every process and specifics of the accounts should have a document. Keeps process’ and work instructions updated. Executes published work methods with assigned customers. Applies legal, fiscal and internal control rules. Recommends actions and evolutions to improve the efficiency of work methods, internal control compliance and customer satisfaction. (SIMPLY). Required Qualifications Recent Graduate No prior experience English – Advanced C1 What will you find with us? Attractive benefits package with direct contract. An environment of continuous development due to experiences in the same role and a digital and in-person platform of courses in different disciplines that enable future professional growth. Michelin is a company committed to human rights, diversity, and inclusion, promoting a culture of equity where everyone can bring their true self to work regardless of race, color, nationality, age, disability, religion, gender, sexual preference, or marital status. #J-18808-Ljbffr