Overview Join Our Growing Customer Service ! Looking for an entry-level role where you can make a real impact and grow your career? At Cart.com, we’re redefining commerce and customer experiences. With a presence in the USA, Poland, and Mexico, we support global brands by delivering exceptional customer service. Our team in Querétaro is expanding rapidly, and we’re excited to offer bilingual, enthusiastic individuals the chance to be part of something big. What You’ll Do Provide exceptional support to customers via text, email, phone, or live chat. Solve problems quickly and professionally, ensuring every interaction leaves a positive impression. Work closely with internal teams to deliver effective solutions for customer needs. Maintain accurate records of interactions to ensure the highest quality of service. Build genuine connections with customers, creating memorable experiences. Why You’ll Love It Here Pay up to $15,000 MXN (before taxes) 8-hour shifts, 48 hours per week, M-F Paid training + $2,500 MXN hiring bonus Performance bonuses of up to 30% of your monthly salary Food vouchers, 30-day aguinaldo, and 35% vacation bonus Comprehensive life and medical insurance Growth opportunities as we continue to expand—be part of a company that promotes from within! Qualifications Please submit your resume in ENGLISH. Advanced English skills are necessary. Details Seniority level: Entry level Employment type: Full-time Job function: Administrative and Customer Service Industries: Software Development and Consumer Services #J-18808-Ljbffr