Journey Coordinator Location: CDMX Salary: $25,000 MXN/Month Fixed Contracted Pay How to Apply: Please follow these instructions carefully to be considered: Apply through LinkedIn. Email your CV/resume (in English only) to . Include a cover letter or an email/message answering the following questions in English: What do you think about our business model and the services we provide? Why do you think you would be a great fit for this opportunity? What experience do you have working with the LGBT community? Include a short video answering these questions in English: What excites you about this position? What are your goals, both professionally and personally, within the next year? We will conduct an initial screening, and if selected, we will schedule a video conference to further discuss your candidacy. Position Overview: Journey Coordinator: This role is for an enthusiastic and customer-focused individual to join our rapidly growing international fertility consulting agency. You will work closely with intended parents and medical professionals to ensure a smooth surrogacy process, primarily working with LGBT clients. The position is available in both CDMX and Cancun, offering a flexible schedule with part-time remote work and occasional office-based responsibilities. Key Responsibilities: Provide excellent customer service, keeping intended parents informed about the progress of their surrogacy journey. Coordinate medical procedures with our partner fertility clinics and communicate updates to clients. Manage and respond to 30-50 emails per day and conduct regular video and phone calls with clients in both English and Spanish. Ensure accurate and timely updates in client databases. Maintain warm and positive relationships with all stakeholders. Requirements: Customer Service Expertise:  At least 1-2 years of experience in customer service, preferably in a high-touch industry. Language Proficiency:  Fluency in spoken and written English at a native level is required; bilingual in Spanish is preferred. Communication Skills:  Warm, extroverted personality with excellent verbal and written communication skills. Attention to Detail:  Highly organized and able to manage multiple tasks simultaneously. Technology Proficiency:  Experience with tools like Word, Excel, Slack, Freshdesk, and Airtable is a plus. Travel:  Ability to travel between CDMX and Cancun when required. Work Environment:  This is a partly remote role (75%) with some in-office responsibilities (25%). Drug test required Smoking is not permitted anywhere on the premises of our company or in the presence of clients or other team members. Benefits: · Flexible schedule (see above) · Monthly base contracted pay of 25,000 pesos (sent via wire transfer; $1,500 USD); this is your net pay (you are responsible for managing your taxes as we do not deduct anything from your pay). · Growth potential and increases in salary are based on performance, loyalty, dedication, and commitment to excellence · International travel periodically, exciting events, corporate retreats · No medical insurance coverage provided