Key Responsibilities Execute end-user desktop and application migration to Azure Cloud VDI environments (e.g. Windows Virtual Desktop / Azure Virtual Desktop or equivalent). Follow and apply the existing, proven POC-based migration process to onboard desktops and applications at scale. Participate in migration planning, wave-based execution, validation, and post‑migration stabilisation. Application Migration & Compatibility Assess, migrate, and validate end‑user applications within the VDI environment. Identify and resolve application compatibility, performance, and user experience issues post‑migration. Work closely with application owners and business users to ensure successful adoption. Perform advanced Windows desktop troubleshooting within Cloud VDI environments. Diagnose and resolve issues related: Login failures, user profiles, and session stability. Application launch and runtime issues. Performance degradation, latency, or resource constraints. OS‑level, registry, and configuration‑related problems. Use structured debugging approaches to identify root causes rather than applying temporary fixes. Troubleshooting & Operational Support Provide hands‑on troubleshooting support during and after migration phases. Act as an escalation point for complex VDI desktop and application issues. Ensure minimal business disruption by driving timely issue resolution. Communication & Stakeholder Engagement (Critical) Demonstrate exceptionally strong communication skills, both written and verbal. Clearly articulate: Migration plans, dependencies, and risks. Technical issues and root causes in business understandable language. Status updates, progress reports, and resolution timelines. Interact confidently with: Business users and end customers Application teams and support groups Programme managers and leadership stakeholders Gather, clarify, and validate requirements accurately, ensuring no ambiguity during migration or issue resolution. Mandatory Skills & Experience Core Technical Skills (Must‑Have) Hands‑on experience with Azure / Cloud VDI environments. Proven experience in end‑user desktop and application migration within VDI platforms. Strong expertise in Windows desktop OS troubleshooting and debugging (Windows 10/11 or equivalent). Solid understanding of end‑user computing, profiles, policies, and desktop configurations in virtualised environments. Communication & Behavioural Skills (Non‑Negotiable) Excellent communication skills with the ability to explain complex technical issues clearly and concisely. Strong requirement clarity and stakeholder management capability. Ability to work effectively with both technical and non‑technical audiences. Structured, calm, and professional approach during high‑pressure migration or troubleshooting scenarios. Coding / Scripting (Logical & Debugging Focus Only) Working knowledge of Java, Python, or shell scripting. Coding is not for development work; it is required only to: Apply logical thinking. Write basic scripts or loops for troubleshooting, validation, or automation support. Ability to read and understand scripts written by others is expected. Desired Attributes Strong analytical and problem‑solving mindset. High attention to detail and quality during migrations. Ability to work independently while aligning with programme governance and processes. Experience working in large‑scale desktop migration programmes is highly desirable. #J-18808-Ljbffr