Collection Specialist Responsible for overseeing the day‑to‑day management and follow up of accounts identified as potential bad debt. This role collaborates with Sales, Ops, Cash, Billing, and IT to ensure pre‑payment accounts remain current and coordinates collection efforts for pre‑payment and accounts. Responsibilities Reconcile pre‑pay customer accounts to ensure payments are matched to the appropriate invoices. Identify and send regular requests to the Cash Team with offsets. Contact customers to collect on past‑due accounts where pre‑payment was not received. Identify issues and work with customers, internal departments, and management to resolve past dues, short‑payments, and overpayments. Respond to customer inquiries and requests, including issuing statements and providing invoice copies and documentation. Manage the refund process for pre‑payment customers for cancelled loads, duplicate payments, overpayments, etc. Identify customers in the assigned portfolio that could be changed to a terms customer and make recommendations to the Credit Team. Negotiate payment plans with customers struggling financially to minimize exposure quickly. Review past‑due accounts for credit hold. Prepare and submit accounts to 3rd‑party collection agencies. Review portfolio and recommend timely bad‑debt write‑offs. Prepare monthly reports of top accounts for the manager. Perform miscellaneous duties as designated by department leaders, including system housekeeping, assistance with 3rd‑party collections updates/reporting, and gathering updates on top accounts. Equal Opportunity/Affirmative Action RXO is a proud Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All applicants receiving a conditional offer of employment may be required to take and pass a pre‑employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties, and skills for this job classification. #J-18808-Ljbffr