Responsibilities Design and execute test plans, write test scripts, prepare data for testing, regression testing, and UAT processes to ensure high‑quality releases. Do Functional, Configuration, customization, security, and ongoing optimization testing on Salesforce platform. Lead QA efforts for all Salesforce changes, including new features, enhancements, integrations, and bug fixes. Identify risks early and proactively address issues before they reach production. Ensure delivery of quality releases in a timely manner on customer engagements. Work within a team of Salesforce QA engineers and testers, and establish as well as consistently improve testing best practices. Coordinate with the development team to ensure all bug fixes are checked‑in; environments are stable and ready for use; customer communication is ongoing and open; and releases are properly tested, documented, and validated. Define test strategies, plans, test cases, tasks, and estimates as well as execute tests to meet stakeholder requirements. Develop, implement, maintain, and enhance test plans, scripts, and methodologies to ensure compliance with system specifications. Perform in‑depth, detailed investigations into quality issues to discover root causes, and then work closely with the development team to develop solutions that resolve the issue. Work closely with software developers to develop test specifications and build test cases to test product functionality rigorously and investigate all potential product test failures. Write functional test scripts, conduct functional testing, capture test results, and validate defect fixes. Own and deliver on the overall process and reporting including test results delivery, analysis reports, logs, and key metrics. Actively participate in design and sprint planning sessions offering inputs from a QA perspective. Produce reports on testing progress for internal and external stakeholders. Qualifications 8‑10+ years of experience in Salesforce ecosystem in quality assurance (e.g., Sales Cloud and Service Cloud) Strong understanding of testing methodologies, test case development, and the software development life‑cycle Experience working with test automation platforms, such as Selenium Strong experience with test software and tools, such as Jira Extensive experience with manual functional, regression, end‑to‑end, integration, user acceptance, automated, and smoke testing, UAT/Production testing Tenaciously skilled in troubleshooting, problem‑solving, and attention to detail Must have Salesforce certifications, i.e., Advanced Administrator and Sales Cloud or Service Cloud Job Segment: Quality Assurance, Cloud, Testing, Technology #J-18808-Ljbffr