About the job Medical Document Retrieval Specialist (Mexico | Remote) Medical Document Retrieval Specialist (Remote) Schedule: Full-Time | Monday - Friday, 9:00 AM - 5:00 PM EST The Medical Document Retrieval Specialist plays a pivotal role in the healthcare medical records retrieval process. As the first step in the workflow, this position ensures all requests are complete, accurate, and prepared for downstream processing. The quality of intake directly impacts the speed and accuracy of records retrieval for our law firm clients. Key Responsibilities 1. Provider Research & Identification Determine all relevant healthcare providers associated with a clients treatment, beyond the main facility listed by the law firm. Locate billing providers and related entities using tools such as Chartswap, prior request history, and direct provider calls. Input all identified providers into the admin application. 2. Request Creation & Quality Control Review and correct incoming Release of Information (ROI) forms, which are incomplete or incorrect in approximately 90% of cases. Create accurate base forms before assembling final submission packets. Conduct thorough quality assurance checks for each ROI packet, ensuring all required components (cover letters, affidavits, etc.) are accurate and complete. 3. Request Assignment Assign requests to appropriate records team members based on workload and utilization metrics. Identify and escal… #J-18808-Ljbffr