The ServiceNow & Jira Administrator is responsible for the administration, support, configuration, and selective development of the ServiceNow and Atlassian (Jira/Confluence) platforms. This role acts as the primary platform owner, ensuring both ecosystems are stable, well‑governed, and continuously improved. The position emphasizes a configuration‑first approach while delivering lightweight development, scripting, and integrations as needed. What You’ll Lead and Build Platform Administration & Ownership Administer and support ServiceNow and Jira platforms Manage users, roles, groups, permissions, and access governance Oversee platform health, upgrades, and release coordination Maintain platform standards, naming conventions, and governance controls Configuration & Enhancement Delivery Configure forms, fields, workflows, and approval processes Manage SLAs, notifications, queues, and assignment rules Configure Jira workflows, boards, issue types, and permissions Deliver enhancements through structured intake and release cycles Light Development & Automation Develop ServiceNow business rules, client scripts, and UI policies Build Flow Designer automations and Jira automation rules Perform minor scripting using JavaScript / GlideScript Support API integrations using REST and webhooks Troubleshoot automation and integration issues ServiceNow Platform Support Support ITSM modules (Incident, Problem, Change, Catalog, CMDB) Maintain catalog items, forms, and knowledge articles Assist with CMDB data quality initiatives Provide L2/L3 support for platform issues Jira & Confluence Administration Administer Jira and Confluence workflows, permissions, and spaces Build dashboards, filters, and reports Support Agile delivery practices Maintain Confluence documentation standards User Support & Enablement Act as primary contact for platform‑related issues Provide training and best‑practice guidance Create and maintain documentation Drive platform adoption and user experience improvements Reporting & Insights Develop dashboards for ITSM and Agile metrics Ensure data accuracy and consistency Provide insights to stakeholders What You Bring to the Table Required Qualifications 4–6+ years of experience administering ServiceNow and/or Jira Strong understanding of ITSM / ITIL and Agile methodologies Experience with configuration, automation, and basic scripting Experience with REST APIs or webhooks Strong troubleshooting and communication skills Preferred Qualifications ServiceNow CSA certification Atlassian certifications Experience with CMDB / CSDM Exposure to Integration Hub or MID Server Key Traits for Success Strong platform ownership mindset Balances configuration and development effectively Manages multiple enhancements simultaneously Detail‑oriented and organized Strong stakeholder engagement skills Benefits that Move you Forward Work from anywhere with true flexibility and freedom Earn in USD with compensation that matches your expertise Recharge confidently with dedicated paid time off Advance your career with fully covered international certifications Access coworking spaces worldwide whenever you want a professional setup Strengthen your English and expand your general reach Connect and have fun with activities that unite our international team Feel appreciated with personalized gifts and a thoughtful welcome kit Grow our community and earn through our referral program At Pearster, your journey matters, and we're here to help you go further than you imagined. #J-18808-Ljbffr