Company Overview DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services. DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future. Team Overview In the CX area, we are hundreds of people, from different places and with different cultures, responsible for strategically managing the customers' experience throughout their journey with the company. We are a customer centric team , which means that we adopt and apply a list of key experience principles that establish the expected behaviors, mindset, processes, metrics and ways of working to protect customer’s experience while generating value to the business. We look for people who are willing to embrace these principles by going far and beyond to bring them to life, and more importantly, who are passionate and driven by positively impact people’s lives and experiences We are currently seeking an intern to join our team at DiDi. As an intern you will have the opportunity to gain valuable experience and skills in a fast paced Startup environment. Our company is committed to providing a supportive and inclusive work environment that encourages personal and professional growth. As an CX & Relationship Intern, you will work closely with the CX & Relationship Service Delivery team the Spanish Speaking LATAM region managing our various BPOs. You will work aiming to improve our Customer Service Experience in 9 of the countries where DiDi has services in Latin America and you will have the opportunity to learn from experienced professionals in the field, contribute to ongoing projects, and collaborate with a team of dedicated individuals who are passionate about Customer Experience. We offer a challenging and rewarding internship experience that will help you develop the skills and experience you need to launch a successful career in the Tech / BPO industry. Our internship program is designed to provide our interns with meaningful work, mentorship, and opportunities for growth. Role Responsibilities Support the tracking and analysis of key Customer Experience operational KPIs to ensure service quality and efficiency standards are met. Collaborate with internal teams, analysts, and external BPO partners to support day-to-day operational processes and improve team efficiency. Generate insights from operational data and identify opportunities to improve processes, workflows, and customer experience. Assist in the development, testing, and implementation of initiatives aimed at enhancing the customer experience across LATAM operations. Work cross-functionally with different teams to anticipate operational challenges, support problem-solving initiatives, and validate operational reports from BPO partners. Role Qualifications Currently pursuing a degree in Business Administration, International Business, Business Management, Business Analytics, Industrial Engineering, Business Management Engineering, Data Analytics, Actuarial Science, Economics, or related fields. Strong Excel or Google Sheets skills required. Intermediate English level. Strong analytical and problem-solving skills with the ability to interpret data and suggest actionable improvements. Excellent verbal and written communication skills. Highly organized with strong attention to detail and ability to manage multiple tasks simultaneously. Comfortable working in a fast-paced, dynamic, and collaborative environment. Experience with data visualization, reporting tools, SQL, or customer operations is a plus. EEO Statement Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate. We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of. I acknowledge that prior to submitting this application, I have read and accepted the Privacy Notice for Candidates which is available on #J-18808-Ljbffr