SUMMARY DESCRIPTION Ensure the proper and timely movement and clearance of freight, while providing an exceptional customer service within the Customs Brokerage department. KEY RESPONSIBILITIES Ensure smooth and timely customs process flow. Error identification and correction prior to pedimento payment. Understand department process flow, constantly looking for areas of improved efficiency. Overseas communications, timely responses to emails and requests (internal and external). Escalation of problems to Management when necessary. Meets company standards of 52 hours training per year per employee. Attend training classes when required. Complete mandatory training when required. Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride. Adhere to the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary. EXPEDITORS CORE COMPETENCIES Exceptional Customer Service Exceeds customer expectations by anticipating, understanding and meeting needs. Is proactive and, when issues arise, is timely and resolute in solving problems, including escalating to management when necessary. Builds rapport and exhibits empathy during interactions, and consistently strives to improve customer satisfaction with customers. Job Execution Consistently completes quality work that matches job expectations. Is committed to operational excellence and continuous improvement for own job function and across the network. All activities are compliant with company policies/procedures and code of business conduct and with government regulations. Reliability Consistently meets deadlines. Is punctual and can be relied on for planning purposes. Is organized, manages own time effectively and can prioritize. Displays a willingness to accomplish not only his/her own job responsibilities without the need for constant prodding but is willing, without request, to aid and assist others to the benefit of the company and/or customers. Works in harmony with superiors and fellow workers without incident or delay. Communication Effectively listens to others and communicates (verbal and written) in a professional manner, both internally and externally. Provides relevant and timely information to co-workers, customers and service providers. Answers phone calls and responds to voicemails, emails and other communication according to Expeditors' standards. Culture Exhibits and promotes the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary. Personal Growth and Development Participates in training within the company’s guidelines, completing at least 52 hours of relevant training per year. Completes required training in a timely manner with minimal reminders. Pursues professional development goals for self, including participating in a development plan as appropriate. AGENT CORE COMPETENCIES Timely and Accurate Billing and Accounting Invoices customers the expected charges timely and accurately and according to Expeditors and customer requirements. Properly provisions service provider charges to avoid reserves. Follows proper credit approval processes in order to minimize risk and protect the company. Timely and Accurate Data Entry Ensures accurate and timely data entry into our operational systems according to Expeditors' operational procedures and customer requirements. Monitors exception reports for quick data integrity resolution. Timely and Accurate Shipment Processing Ensures smooth and timely freight process flow according to Expeditors' operational procedures. Follows customer's standard operating procedures and proactively notifies customers of any issues. Consistently meets KPI standards, as per company's procedures. KNOWLEDGE, SKILLS AND BEHAVIOURS Knowledge Good knowledge of customs brokerage process and system essential. Good knowledge of customs legislation, especially with regards to classification, valuation and origin. Understanding of ocean, transcon and air documentation process. Knowledge of air, road and ocean transport. Good knowledge of incoterms. Hazardous Materials certification (preferred). Skills Effective interpersonal skills, including proven abilities to listen, comprehend and effectively communicate clearly and concisely to obtain positive results. Pro‑active, strong organizational skills. Behaviours Positive and willing to help attitude. Adhere to the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary. TRAINING AND QUALIFICATIONS Training Requirements Meet company standards of 52 hours training per year, including as needed management/leadership training. Education and Experience 6 months to 1 year related experience and/or training; or equivalent combination of education and experience. #J-18808-Ljbffr