With millions of diners, 60,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world‑class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion. Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team that includes its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture. Join our dynamic team as a CX Data Analyst and play a pivotal role in transforming customer experience through data‑driven insights. In this role, you will harness the power of data analytics to uncover trends, predict customer behavior, and shape strategies that enhance customer satisfaction and loyalty. Your work will directly impact our mission to deliver exceptional service, making every customer interaction meaningful. Job Responsibilities Serve as the primary contact for the Support organization for any data‑related inquiries, providing timely, actionable insights to drive decision‑making and improve customer service outcomes. Utilize a suite of tools including Salesforce, Zendesk, Snowflake, Superset, and Level AI to analyze customer interactions and behaviors, translating complex data sets into understandable and actionable strategies. Work cross‑functionally with the data analytics team, ensuring a cohesive approach to data collection, analysis, and reporting that meets the diverse needs of stakeholders throughout the organization. Develop and maintain comprehensive dashboards and reports integrating data across platforms, providing a 360° view of customer experiences and support interactions. Spearhead projects to forecast customer behaviors and trends, leveraging predictive analytics to inform proactive support strategies and enhance customer satisfaction. Other duties as required. About You Passionate about using data to drive improvements in customer experience. Skilled in analyzing complex datasets with tools like Salesforce, Zendesk, Snowflake, Superset, and Level AI. Excellent at communicating complex data insights in a clear, actionable manner. A collaborative team player who excels at working across departments. Constantly seeking new ways to leverage data for better decision‑making. Detail‑oriented, with a knack for managing multiple projects efficiently. Adaptable, thriving in fast‑paced environments and quickly responding to changing needs. Qualifications 2–3 years of experience in data analysis, market research, or a related field. Bachelor’s Degree in Data Analytics or a related field preferred, or equivalent education and experience. Proficiency in utilizing BI tools like Snowflake and Preset for data analysis. Proficient in SQL, Salesforce, Excel, and G‑Suite (Slides, Sheets, Docs). Experience translating data into actionable insights. Strong analytical problem‑solving skills. Excellent communication skills, both written and verbal, ability to build effective presentations and share insights. Embrace a proactive and adaptable approach, willing to take risks, explore innovative methods, and learn from failures. Display curiosity, demonstrating a strong desire to learn and contribute value to all aspects of the OpenTable business. Benefits and Perks Work from (almost) anywhere for up to 20 days per year. Company‑paid therapy sessions through SpringHealth. Company‑paid subscription to Headspace. Company‑wide week off a year. Paid parental leave. Generous paid vacation + time off for your birthday. Access to thousands of on‑demand e‑learnings. Travel discounts. Employee Resource Groups. Christmas bonus – 30 days. 20 days of paid time off a year. Private health, dental, and life insurance. Monthly social events and happy hours. Inclusion We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we’re building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves. #J-18808-Ljbffr