Acceleration Center - Advisory National - QA Manager At PwC, our people in software and product innovation focus on developing cutting‑edge software solutions and driving product innovation to meet the evolving needs of clients. These individuals combine technical experience with creative thinking to deliver innovative software products and solutions. In quality engineering at PwC, you will focus on implementing leading‑practice standards of quality in software development and testing processes. You will use your experience to identify and resolve defects, optimise performance, and enhance user experience. Enhancing your leadership style, you motivate, develop and inspire others to deliver quality. You are responsible for coaching, leveraging team members’ unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same. Skills Analyse and identify linkages and interactions between component parts of an entire system. Take ownership of projects, ensuring their successful planning, budgeting, execution, and completion. Partner with team leadership to ensure collective ownership of quality, timelines, and deliverables. Develop skills outside your comfort zone and encourage others to do the same. Effectively mentor others. Use the review of work as an opportunity to deepen the expertise of team members. Address conflicts or issues, engaging in difficult conversations with clients, team members and other stakeholders, escalating where appropriate. Uphold and reinforce professional and technical standards, the Firm’s code of conduct and independence requirements. Opportunity When you join PwC Acceleration Centers (ACs), you step into a pivotal role focused on actively supporting various Acceleration Center services, from Advisory to Assurance, Tax and Business Services. In our innovative hubs, you’ll engage in challenging projects and provide distinctive services to support client engagements through enhanced quality and innovation. You’ll also participate in dynamic and digitally enabled training that is designed to grow your technical and professional skills. As part of the Software and Product Innovation team you lead a group of performance test engineers, coaching and mentoring them on day‑to‑day activities while driving the implementation of performance standards across applications. As a Manager, you are accountable for planning performance testing with project teams, leveraging performance monitoring tools to analyze bottlenecks and provide recommendations, and collaborating with various stakeholders to enhance application performance. Key Role Information 10–15 years experience in Software Quality Assurance and Test Engineering. Experience in Automated testing (UI/API), QA strategy and frameworks, Selenium, Playwright, Postman, Cypress, ADO, CI/CD integration, test case management, QA metrics, Agile testing, strong communication and leadership skills. Experience in Performance testing (JMeter), GenAI test automation tools (e.g., Co‑Pilot, GPT‑assisted testing), accessibility and usability testing, exposure to Azure cloud environments. Key Responsibilities QA Strategy & Leadership Lead the design, development, and execution of a comprehensive QA strategy aligned with platform goals. Define and maintain quality standards, best practices, and metrics across projects. Manage and mentor QA engineers, driving continuous skill development and cross‑team collaboration. Partner with Product, Engineering, and DevOps to integrate QA practices seamlessly into the SDLC. Promote a culture of early testing, continuous feedback, and quality ownership across teams. Automation Framework Development & Management Architect, implement, and maintain scalable, maintainable UI and API automation frameworks using tools such as Playwright, Cypress, or Selenium. Integrate test automation into CI/CD pipelines (Azure DevOps, GitHub Actions) for continuous validation. Ensure proper coverage of end‑to‑end regression, smoke, and integration tests. Evaluate and onboard GenAI‑assisted QA tools to optimize test authoring, maintenance, and defect analysis. Quality Planning, Execution & Optimization Oversee planning and execution of all testing types — functional, regression, integration, smoke, and UAT. Collaborate with engineering teams to ensure features meet Definition of Done (DoD) and acceptance criteria. Analyze defects and test outcomes to identify patterns and drive systemic quality improvements. Define release readiness criteria, ensure validation across environments (INT → Stage → Prod), and manage sign‑offs. Collaboration & Communication Collaborate with Product Owners, Solution Architects, and Engineering Leads to ensure quality is built into every release. Communicate QA status, risk, and mitigation plans to leadership and stakeholders through concise dashboards and reports. Participate actively in agile ceremonies (planning, retrospectives, demos) to ensure testing is aligned with sprint goals. Build strong cross‑functional partnerships to support rapid delivery without compromising quality. Tools, Technologies & Continuous Improvement Evaluate and maintain testing tools, frameworks, and environments in alignment with platform standards. Stay current with industry best practices and advancements in test automation, DevOps, and AI‑driven QA. Continuously refine processes to improve testing efficiency, coverage, and reliability. Conduct post‑release QA retrospectives to capture lessons learned and improve future releases. Risk Management & Governance Identify quality risks early in the development cycle and implement proactive mitigation strategies. Ensure compliance with security, performance, and accessibility requirements. Maintain traceability between requirements, test cases, and defect resolution for full auditability. Qualifications Bachelor’s or Master’s degree in Computer Science, Engineering, or related field. Proven experience in Quality Assurance, Test Automation, and Software Testing Leadership. Strong hands‑on experience with test automation frameworks (Playwright, Selenium, Cypress, Postman). Proficiency in test planning, execution, and reporting for agile and DevOps delivery models. Experience with CI/CD pipelines and QA integration into modern build processes. Strong understanding of microservices architectures, REST/GraphQL APIs, and asynchronous system testing. Familiarity with performance testing tools (e.g., JMeter) and APM tools (e.g., DataDog, New Relic). Excellent problem‑solving, analytical, and communication skills. Experience leading distributed QA teams in cloud environments (Azure preferred). Working knowledge of programming or scripting languages (e.g., JavaScript, Python, Java). Seniority Level Mid‑Senior level Employment Type Full‑time Job Function Quality Assurance Location Mexico City, Mexico #J-18808-Ljbffr